Offer summary

Qualifications:

Students or graduates in Systems, Electronics, Telecommunications, Technology, or related fields., Previous experience in customer service, either face-to-face or over the phone., Possess technical skills related to mass-use technological devices., Ability to diagnose and resolve technical issues effectively..

Key responsabilities:

Attend incoming calls from customers needing assistance with technological products.

Perform customer service tasks, including validation of customer data and contracted services.

Provide technical assistance by diagnosing problems and offering solutions remotely or over the phone.

Support customers emotionally and follow predefined service scripts during calls.

Job description

The technical operator will attend incoming calls from customers who have contracted Assurant's Technological Assistance service and need assistance, carrying out customer service tasks, validation of customer data and contracted service, and will carry out technical-assistance tasks by telephone and remotely in order to help the customer and assist them in resolving technical, usability and/or connectivity problems, among others, but not limited to, technological products that they may need.

Primary Job Accountabilities/Responsibilities

· The Technical Support Operator must be able to master at least, but not limited to, the following topics related to mass-use technological devices (Smartphones, Tablets, Notebook/Netbook, PC/AIO, Smart/LED TV, Gaming, Home Theatre):

· Software installation, configuration and update.

· Installation and configuration of hardware, peripherals, accessories and Wifi routers.

· Cleaning and installation of viruses, spyware, firewall or similar.

· Configuration and use of products.

· Wired and wireless connection of the products.

· Assisting the client in technological matters, understanding the problem, its cause and being able to provide a solution, either by telephone or by accessing the client's product remotely.

· You must be able to diagnose the problem, explain it to the customer and offer solutions that are within your reach and commensurate with the service.

· You should be able to emotionally support the customer, follow predefined service scripts and adjust the pace of the call on a case-by-case basis.

· You should be able to detect malfunctions in systems and applications, understand whether they are covered by the service and offer solutions accordingly.

· Perform diagnostics of hardware and/or software malfunctions.

- Find solutions to any technical/technological faults and implement them, where possible, or alternatively, guide the customer and redirect them

Basic Qualifications Required - Experience, Skills, and Knowledge

Students or graduates in: Systems, Electronics, Telecommunications, Technology, or related fields (not exclusive).
Previous experience in customer service (face-to-face or telephone).
Possess technical skills (in accordance with the described needs).

Required profile