Manager - Technology Strategy, Planning & Risk

Job Summary:

Manager – Technology Strategy, Planning & Risk

Great Location: WFH - Ontario

CULTURE

We’re fans who help fans everywhere get into the live events they love.  A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favourite artists, teams, and shows, and we continue to shape innovation every day. We’re not just selling tickets (though we do that better than anyone else), we’re enriching lives one amazing experience at a time. And we think that’s pretty amazing. If you’re passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

We have a ‘Fan First’ mindset, placing customers at the heart of everything we do. Whether working behind the scenes or engaging directly with the ‘Fan’ you will be part of a culture that supports and enriches the fan experience. Your work, our passion… delivering world class experiences – Fan First.

THE TEAM

In the Technology Strategy, Planning and Risk team our mission is to optimize our investment, deliver incremental revenue, unlock cost savings and increased flexibility within the department. We analyze tech processes to identify inefficiencies and implementing changes.  We lead the technology strategy and own related tech driven projects, planning and insight; carrying out in-depth analysis on our divisions to drive commercial value throughout the department, to provide recommendations, increased financial understanding, resulting in reducing cost and/or improving efficiency within tech.

THE JOB

We are looking for an experienced manager to help lead the tech budget and strategy cycle - a key responsibility for this role is to drive and lead the capacity planning for tech, ensuring that our teams are deployed and focused on the projects which will drive our business forward. We partner with all the tech divisions to answer key strategic questions with analysis which helps them define their strategy.

This role will support efficient investment of tech resources as well as assist with risk analysis. You will partner and collaborate with engineering teams to guide and inspire them to own and deliver the highest commercial value for the business in line with the strategic plan and business goals.

This role will be responsible for the delivery and continuous improvement of critical internal ad-hoc and routine performance reporting, including our defined KPIs and OKRs. This includes communication with senior Tech stakeholders to ensure that our reporting is relevant and accurate. keeping our division P&Ls up to date and owning the monthly tech reporting including our defined KPIs and OKRs.

This person would also lead technology driven projects and tech transformation initiatives that require creative thinking and expertise embedded within the technology organization. Modelling the impact of a variety of new tech initiatives such as optimal hosting alternatives, the impact and benefit a new tech feature development or alternative tech organization structure to enable further flexibility or financial rewards for tech including identifying the risk and capacity impact. 

Success in this role with requires acting as a link between the tech organization and the business by being able to translate any challenges surfaced from the tech divisions into business terms for the wider organization. This also includes guiding the tech teams in financial decisions to optimize our investment within the multiple division categories, drive commercial awareness and provide forecasting throughout the year.

This will require a ‘can-do’ attitude with a roll-up-your sleeves approach. You must be able to collaborate and influence a wide range of stakeholders, from senior management down to the individual contributor. You will partner with large cross functional teams and follow the end-to-end process of tech initiatives. We seek a person who can translate the tech priorities into business language and be an excellent communicator between the tech teams and the wider organization. We are not looking for just a numbers person, but a detective who can uncover the root cause of issues, create tech strategies and build models to show the impact. The role will be varied and involve working with a huge range of data sets, as well as building relationships with stakeholders across business units. This is an exciting time to join this new division within tech to drive the way technology deliver to support the businesses strategic goals.

WHAT THIS ROLE WILL DO

• Own critical reporting, drawing insights from data and guide tech leads to ensure commercial thinking and investment aligned with our business strategy.
• Monitor tracking against budgets for specific teams and identify ways to meet target through offering constructive opportunities for business/financial improvements
• Support tech divisions in defining the division KPIs and OKRs, tracking the success of their strategies and understand the key drivers of change.
• Be responsible for key components of the monthly Tech KPI report for our Tech executives, ensuring the data is relevant, timely and accurate.
• Be a key contributor to tech capacity planning and analysis, working alongside our tech leads and SP&R directors. Understand if we have set out to achieve what was planned to and advise on a course of action if not.
• Support and lead on tech driven projects and/or technology transformation initiatives requiring in-depth analysis. Tech projects such as platform modernisation strategy, tech resourcing, outsourcing solutions, market tech environment analysis, tech solutions for new market or how to best organize our teams.
• Play a central role in the annual budget and quarterly tech planning process; create international Tech summaries to show trends and highlight the key decisions, investments and challenges across tech.
• Deliver in depth analysis into different areas of technology, identifying root causes of challenges and the levers that impact these, in order to be able to give the tech leadership team and CTO the knowledge and assurance to support quality decision making
• Help develop an overall understanding of the business goals, strategy and finance to the wider technology organization and how and where this links to their OKRs.
• Support the wider technology teams with commercial value and guidance, bringing substance into the decision-making process.
• Build and maintain a strong relationship with the Finance, Product, PMO and BST team. Be a point of contact in providing International technology data to the finance and strategy teams as well as the wider business, ensuring we are providing the right technology related data to our stakeholders in the most efficient way.
• As a Manager within the Technology Strategy, Planning and Risk team; you'll articulate the tech features, benefits vs risk of technology initiatives, understand the tech requirements including resources, investment and timelines to draw recommendations/options to deliver business value.

TECHNICAL SKILLS/COMPETENCIES

• Bachelor’s degree or combination of education and experience required, MBA or other advanced degree preferred
• 7+ years of relevant strategic and analytical experience
• Proven experience in roles requiring high level of attention to detail
• Experience in financial modelling, capacity planning and detailed data analysis
• Excellent organizational skills, be able to prioritize tasks and manage expectations
• Financial analysis and/or accounting experience
• Practical experience leading key projects, initiatives and processes with a focus on continual speed, flexibility & efficiency improvements.
• Be able to present technical data in a clear and compelling way for a senior audience     
• Experience of transformational change in technology environments is a plus
• Extremely competent using Microsoft Office, specifically advanced Excel (pivot tables, macros, v-lookups, complex formula) and PowerPoint

BEHAVIORAL SKILLS/COMPETENCIES

• A flexible person who thrives in a fast-moving environment with a heavy dose of ambiguity
• A fascination with data, numbers and analysis
• An interest to uncovering the key indicators of performance within ticketing and tech
• Pro-active, energetic and driven in nature to get things done with a creative approach to problem solving
• Confident to ask questions and challenge existing processes
• Be able to work as part of a team as well as lead small projects
• Comfort with working in a remote environment requiring collaboration across multiple time zones
• Experience in Technology, Ticketing or Ecommerce company is beneficial
• Excellent ability to translate and communicate technology decisions and processes to the wider business
• Passionate about driving commercial value and committed to driving ideas to completion
• Analytical paired with strong execution – ability to workout collaborative solutions for challenges, problems and capacity restrains within the technology department with the ability to influence the work needed to get there.
• Highly strategic & financial with technical understanding, ability to pick up the drivers behind complex concepts
• Enjoy working in a collaborative environment.

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Ticketmaster Canada will provide reasonable accommodations for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and need an accommodation due to a disability, please email accessibilitycanada@ticketmaster.ca. Please note this inbox is limited to accommodation requests. Resumes submitted to this inbox will not be considered.