Customer Account Manager, Distribution

The Customer Account Manager is responsible for the relationship and sales efforts of our existing customers. Coordinates cross functionally to assist with the sales process, as well as create a relationship with the existing customer base.

Duties

• Consistently meet monthly, quarterly, and annual sales quotas, while also driving weekly pipeline creation goals.
• Deliver efficient and comprehensive product demos to customers alongside the Sales Solutions team.
• Keep customers informed about product offerings and functionalities, ensuring they are up-to-date with our latest enhancements and releases.
• Understand and articulate complex business issues, demonstrating how our technology can effectively address these challenges.
• Foster long-term relationships with customer leadership teams, developing reference ability within our install base.
• Partner with colleagues across Epicor to promote and sell our solutions.
• Conduct thorough account and territory planning to maximize sales opportunities.
• Utilize social selling and leverage your network to generate leads.
• Actively follow up on company-generated leads and innovative marketing campaigns within your territory.
• Be prepared for some travel to support sales efforts.
  
  

Knowledge

• Proven presentation and demonstration skills.
• Self-starter with the ability to operate independently.
• 2+ years ERP experience.
• 2+ years account management and/or sales experience including customer satisfaction.
• 2+ years of consistent quota attainment.
  
  

Qualifications

• 3+ years applicable experience and demonstrated success/knowledge.
• High school diploma preferred.
• Bachelor’s degree preferred (or equivalent experience).
  
  

About Epicor

At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.

We’re Proactive, Proud, Partners.

Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.

Competitive Pay & Benefits

• Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.
• Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
• Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
• Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.
• Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
• Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
• Global Mobility: Comprehensive support for international relocations and permanent residency processes.
  
  

Equal Opportunities and Accommodations Statement 

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless. 

We are an equal-opportunity employer. 

Recruiter

Afsha Sikka