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Advisor Support - Europe Specialist
Offer summary
Qualifications:
2+ years of luxury travel experience, particularly in the European tourism landscape., Native English fluency with excellent written and spoken communication skills., Experience with Google Drive, Wetu, and other reservation management systems., Strong attention to detail and interpersonal skills with a service-first mindset..Key responsabilities:
- Build and manage Wetu itineraries to UJV Europe standards and act as the main client contact post-booking.
- Coordinate personalized travel arrangements alongside Luxury Travel Advisors, ensuring all bookings align with client preferences.
- Perform quality checks on bookings to ensure accuracy and prepare final travel documents for clients or advisors.
- Maintain up-to-date travel guides and vendor databases to enhance client experiences and support service excellence.
Job description
LatAm and Europe-based candidates are welcome to apply.
Candidates located outside the United States will be engaged under an independent contractor agreement. You will be responsible for managing your own social security and taxes in accordance with the regulations of your home country. Please take this into consideration before applying.
Role Mission
Our Europe team is growing, and we're looking for a detail-oriented and proactive Advisor Support Specialist to join us! This role plays a critical part in creating unforgettable travel experiences by supporting our luxury travel advisors and ensuring smooth bookings and services for our clients. Your expertise will directly contribute to seamless European travel itineraries, from pre-booking through final quality checks.
Who Are We
At UJV Europe, we specialize in crafting luxury travel experiences. We work closely with top-tier travel advisors worldwide to enhance their service offerings for high-end clients. Our team provides the behind-the-scenes expertise that enables advisors to deliver 5-star vacations, offering everything from knowledge of local destinations to logistics and booking details. With a focus on passion, integrity, and attention to detail, we are the trusted right hand of luxury travel advisors.
You Will
Candidates located outside the United States will be engaged under an independent contractor agreement. You will be responsible for managing your own social security and taxes in accordance with the regulations of your home country. Please take this into consideration before applying.
Role Mission
Our Europe team is growing, and we're looking for a detail-oriented and proactive Advisor Support Specialist to join us! This role plays a critical part in creating unforgettable travel experiences by supporting our luxury travel advisors and ensuring smooth bookings and services for our clients. Your expertise will directly contribute to seamless European travel itineraries, from pre-booking through final quality checks.
Who Are We
At UJV Europe, we specialize in crafting luxury travel experiences. We work closely with top-tier travel advisors worldwide to enhance their service offerings for high-end clients. Our team provides the behind-the-scenes expertise that enables advisors to deliver 5-star vacations, offering everything from knowledge of local destinations to logistics and booking details. With a focus on passion, integrity, and attention to detail, we are the trusted right hand of luxury travel advisors.
You Will
- Pre-Booking & Confirmation: Build Wetu itineraries to UJV Europe standards and act as the main client contact post-booking. Provide essential travel details (guides, packing lists, visas) and manage client inquiries via email and phone to ensure prompt, accurate resolution.
- Concierge Services: Work alongside the Luxury Travel Advisor to coordinate personalized travel arrangements, including excursions, transfers, dining, spa treatments, and other itinerary specializations. Ensure all bookings align with client preferences and update itineraries as needed.
- Quality Control: Perform multiple quality checks on all bookings (flights, accommodations, transfers) to ensure accuracy and a smooth guest experience. Prepare and deliver final travel documents to clients or advisors.
- Service-First Approach: Maintain a service-first mindset, staying up-to-date with travel recommendations and ensuring every client request is addressed efficiently to meet or exceed expectations.
- Project & Document Management: Keep travel guides, vendor databases, and additional resources like dining guides up-to-date, contributing to enhanced client experiences and maintaining service excellence.
- Perform additional tasks assigned by the manager and/or their designees.
- 2+ years of luxury travel experience, with strong knowledge of the European tourism landscape.
- Native English fluency, both written and spoken, with excellent email etiquette.
- Experience using Google Drive, Wetu, and other reservation management systems.
- Detail-oriented, with a passion for managing intricate bookings and travel logistics.
- Strong interpersonal and customer service skills, with a service-first mindset.
- Email Etiquette
- Problem Solving
- Reservations
- Attention to Detail
- Bookings
- Customer Relationship Management (CRM)
- English
- Interpersonal Skills
- Customer Satisfaction
- Technical Support
Required profile
Experience
Spoken language(s):
English
Check out the description to know which languages are mandatory. Other Skills
- Email Etiquette
- Problem Solving
- Detail Oriented
- Social Skills