Offer summary

Qualifications:

Bachelor's degree in Engineering or related field., Experience in field service engineering or technical support., Strong problem-solving skills and ability to troubleshoot complex issues., Excellent communication and customer relationship management skills..

Key responsabilities:

Provide technical advice to customers on product installation and testing.

Identify and resolve complex start-up problems for equipment.

Research and recommend product upgrades to meet customer needs.

Develop and maintain ongoing relationships with customers to secure future business.

Job description

Main City: Cali - Colombia

Field Service Engineering work is focused on providing technical advice to customers including commissioning, installing, and testing of products/equipment including:
• Identifying and correcting more complex problems associated with start-up
• Researching, evaluating, and recommending new products or equipment upgrades that will meet customer needs
• Developing on-going relationships with customers to secure future business
• May resolve/troubleshoot implementation problems and/or train customers on the features of the equipment they have purchased

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