Customer Success Manager - Europe Remote

** EventMobi is a remote-first company and this is a fully remote position. You may reside anywhere provided you are able to accommodate CET (Central European Time) working hours. Fluency in English and German is required for this role. 

WHY YOU SHOULD JOIN US ?

Are you ready to take your Customer Success career to the next level? Drive product adoption, increase customer satisfaction, identify and leverage growth opportunities, negotiate more strategic contracts? As an integral part of an allstar Customer Success team in Europe, the CSM is the primary owner of our existing client business. 

Working in this team, you will have a front-row seat to our customers’ success. Acting as their Customer Success Manager, you will be responsible for proactively engaging with each of your assigned customers - regularly providing product demos, onboarding calls, educating them on new services, gathering feedback & ensuring their overall event success in order to drive account growth and retention YoY.

Your mission? Land & expand. Find ways to grow our footprint by being the trusted advisor to hundreds of our top customers. 

WHAT YOUR WORK WILL FOCUS ON

• Manage a pipeline of existing customer business to drive customer retention & growth and achieve Net Revenue Retention & Account Retention Targets
• Be the first point of contact for our amazing customers when they need help - we work with professional event planners and event marketers working at small to large corporations, associations and event agencies.
• Be responsible for initial onboarding, strategy conversations and building ongoing relationships with key customers.
• Drive product adoption and achieve the highest level of customer success through proactive engagement and support.
• Build long-term relationships with 60+ accounts by conducting regular onboarding calls, training, account-level debriefs, product demos & check-in calls.
• Prospect for growth opportunities within your existing client base through referral and other networking initiatives.
• Stay on top of active events and manage projects from conception to post-event by liaising with various team members from graphics design, support, product and professional service teams.
• Follow the AM Daily Dashboard workflow provided in the CRM to ensure prioritized regularly scheduled touchpoints with your accounts.
• Maintain a clean and up to date pipeline forecast to be reviewed weekly with your manager.
• Actively participate and contribute to team meetings, Slack discussions & 1:1s
• Leverage a mix of communication methods (phone, meeting, in mails, emails) to proactively engage and grow your accounts.

YOUR QUALIFICATIONS

• 2 - 3 years experience in B2B Sales, Customer Success or Event Management (SaaS preferred)
• Experience working with event technology, including: registration, event app, badges, AV solutions, virtual events.
• Prior experience providing in-person support or on-site services is a plus.
• A track record of achieving and/or exceeding targets through upsell and growth
• Unbeatable listening skills. It’s one thing to talk, it’s another to listen. You will need to hone in on what the customer is truly asking for, and be able to reflect back.
• Extensively worked within CRM such as HubSpot or Salesforce
• Obtained a Bachelor's degree or equivalent

YOU ARE

• An outstanding communicator. You will be connecting with customers and EventMobi team members constantly. You will need to be well-spoken and meticulous in all communications.
• Adaptable to change - you see ambiguity as an opportunity to grow, ask questions or innovate.
• Organized & proactive - you follow through on time and with a high degree of professionalism.
• Solution-oriented - you see challenges as opportunities to delight your customer & to rise above.
• Thinking out of the box - you develop creative strategies to continually improve the experience of our customers and to promote product adoption.

WHO YOU’LL WORK WITH

• Reporting to the Director of Sales, you’ll work alongside an all-star team of Sales pros from across the globe, who are passionate about serving our customers, and enjoy collaborating with a healthy dose of friendly competition.
• You’ll also work closely with the Customer Success teams and Professional Services teams to support project delivery and deliver on shared client retention goals.

WHAT WILL YOU GET FROM EVENTMOBI? 

• Total Compensation: Up to 50k EUR base (depending on the experience) / 100k EUR OTE
• Time-Off: 25 vacation days +  Sick Days + 3-summer days + your birthday is a holiday (seriously! log-off and hang out with the fam or go do something fun) + opportunities to meet your co-workers in person in one of the WeWork Co-working Offices throughout the year
• Tools: Top of the line hardware and the best collaboration software for remote work so you can be as productive as possible while working from home
• The Best Coworkers Ever: If you ask anyone that has worked at EventMobi, they will tell you that their fellow Mobiers are the best part of their experience! Don't underestimate the positive impact that co-workers have on your everyday happiness. 

REMOTE WORKSPACE REQUIREMENTS: 

• You have a safe, comfortable, and ergonomic workspace and working environment - a private and quiet workspace is a vital requirement for doing your best work!
• You have a reliable internet connection capable of participating in video calls, with at least 30 mbps download speed

ABOUT EVENTMOBI 

We're focused on building the most comprehensive event management platform to help conference organizers create engaging event experiences. We believe live events bring people together and enable positive change. Over 30,000+ events in 70+ countries from major brands such as Porche and Shoppers Drug Mart, to amazing non-profits such as American Psychiatric Nurses Association and Canadian Real Estate Association have trusted EventMobi’s suite of software technology to manage their events and engage their attendees. 

If you are interested in seeing EventMobi in action, check out some of the videos below:

• The Experience Manager Platform
• The EventMobi Mobile Event App
• “The Nature of Events” - a fun video showcasing the EventMobi Team
• Top brands and organizations from around the world have used EventMobi’s event app technology to create incredible event experiences - hear directly from our customers.

EventMobi is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

CompensationUp to 100k EUR OTE