Offer summary

Qualifications:

Fluent in Dutch and English, both written and spoken., Proven experience in account management and customer relationship building., Strong skills in cross-selling and up-selling products and services., Ability to work independently in a fully remote environment..

Key responsabilities:

Manage and strengthen relationships with existing customers in the Netherlands.

Follow up on leads and convert prospects into customers without cold calling.

Ensure a smooth onboarding experience for new clients.

Collaborate with support and product teams to meet client needs and represent the company at industry events.

Job description

About the company

Openprovider is an ICANN-accredited domain registrar and technology company founded in 2004 in Rotterdam, Netherlands.

We are a fully-remote organisation with more than 100 team members spread across 20+ countries. Remote working means no office, no painful commuting, and no stressful traffic - all you need is yourself, a laptop, and a cup of coffee!

A diverse and inclusive organisation, we support a healthy work/life balance and are constantly looking for new ways to help the well-being of our people. We support a flexible schedule and are 100% performance and result-oriented.

At Openprovider, we're not just a company; we're a mission-driven team dedicated to transforming the domain industry. We believe in providing a trusted digital identity to every business.

Our innovative approach is reshaping the industry from a traditional transactional model to a more customer-centric, subscription-based approach. We pay subscriptions for music, newspapers, and movies - why should domains be any different?

Come join us on our journey to create a trusted digital world.

About the role

We are looking for an experienced Account Manager to nurture and expand relationships with our existing customers in the Netherlands while driving new business acquisition.

In this role, you will focus on:

75% Account Management: Strengthening relationships with current customers through cross-selling and up-selling opportunities.
25% New Business Acquisition: Following up on leads, closing deals, and onboarding new customers (no cold calling required).

Key responsibilities

Engage with enterprise clients and assist them with their short-term and long-term business requirements;
Cross-sell & Up-sell our products and services to our clients helping grow their business with us;
New Business Acquisition: follow up on leads, convert prospects into customers, and ensure a smooth onboarding experience.
Provide an excellent customer experience from the initial call to final sale closure;
Work closely with support & product teams to help meet the clients needs;
Offer a high level of service meeting our department key metrics for Sales, Quality and Productivity;
Represent the company at major industry events such as ICANN, CloudFest, and other key networking conferences to build relationships and drive new business opportunities.