Offer summary

Qualifications:

High School degree or equivalent required., Native fluency in Mandarin and English with certification (B2/HSK4/HSK5/Grad/Masters)., Advanced understanding of cultural dynamics and idiomatic expressions in both languages., Excellent listening, retention, and note-taking skills for high accuracy..

Key responsabilities:

Interpret and convey concepts accurately between Mandarin and English, maintaining grammar and syntax rules.

Provide detailed renditions of conversations and handle challenging calls effectively.

Utilize strong customer service and communication skills during interactions.

Manage call flow according to client instructions and remain neutral throughout the conversation.

Job description

Minimum Requirements:

1.High Schools degree or equivalent.

2.Native Fluency in English and Language (Mandarin)

Certification Required – B2/HSK4/HSK5/Grad/Masters

3.Advanced skills in the cultural dynamics (cultural implication and idiomatic expression) of language.

4.Excellent listening, retention and note-taking skills to maintain a high level of accuracy.

5.Ability to concentrate, stay detached from the conversation, and remain neutral and objective at all times.

6.Ability to explain certain cultural concepts to avoid miscommunication with the permission or at request of the client.

Responsibilities:

Renders correct concepts and meanings between language and English following complexity, clarity, tone and style from one language into another, upholding the correct rules for grammar and syntax in both languages.

Provide strict renditions of the messages including every detail of the conversation and is prepared for challenging calls at any time.

Employs good customer service and communication skills, clear enunciation, pronunciation, pleasant and professional voice as well as polite forms of expression.

Follows instructions for clients, manages the flow of the call and avoids taking over the call, as well as avoids interaction with the limited English speaker person without the client's permission.

Remains calm during calls in the event that one of the primary speakers is incoherent or upset, especially in emergency situations.

Remains punctual and available during scheduled work hours.

Ensures access to the internet for work related electronic communication.

All other duties as assigned.

Applicants should be comfortable with Rotational Shifts (Including night).

Working days: 5 days (2 rotational week off)

Job Type: Full-time

Other allowance: Overtime pay, Mediclaim (Covers the employee, Spouse & 2 kids from the first day of employment) & other Incentives based on performance.

Benefits

WFH

Required profile