Offer summary

Qualifications:

Fluency in German and English, both written and spoken., Previous experience in customer service, preferably in a digital media or entertainment environment., Strong communication skills with a customer-centric approach., Detail-oriented with excellent organizational and multitasking abilities..

Key responsabilities:

Provide outstanding customer support to German-speaking clients regarding music and podcast services through phone, email, and chat.

Assist customers with inquiries related to account management, service features, and technical issues.

Effectively resolve customer complaints and issues to ensure a high level of satisfaction.

Collaborate with internal teams to address customer needs and improve service offerings.

Job description

Patrique Mercier Recruitment FR is excited to connect talented individuals with outstanding career opportunities. We are currently seeking a German Speaking Customer Support Representative for our Online Music & Podcast Department. This role is perfect for individuals who are passionate about music and podcasts and enjoy providing exceptional customer service to enhance the user experience for German-speaking clients.

Responsibilities

Provide outstanding customer support to German-speaking clients regarding music and podcast services through phone, email, and chat.
Assist customers with inquiries related to account management, service features, and technical issues.
Effectively resolve customer complaints and issues to ensure a high level of satisfaction.
Document all customer interactions accurately and follow up on outstanding requests.
Collaborate with internal teams to address customer needs and improve service offerings.
Stay informed about trends in music and podcasting to provide knowledgeable support.
Gather customer feedback to contribute to service enhancements and improvements.

Requirements

Fluency in German and English, both written and spoken.
Previous experience in customer service, preferably in a digital media or entertainment environment.
Strong communication skills with a customer-centric approach.
Detail-oriented with excellent organizational and multitasking abilities.
Proficient in using customer support software and standard office applications.
Strong problem-solving skills with the ability to handle challenging situations professionally.
Flexibility to work varied hours, including evenings and weekends as necessary.

Benefits