Acumatica Senior Support Consultant (Remote) at NexTec Group

Role Description

Mission:

As a member of our Customer Care team, the Senior Support Consultant will work on existing customer support issues, including report writing, module configuration, break/fix support, testing, and training.

Objectives (Key Outcomes)

• Complete assigned support tasks (independently).
• Maintain 75 percent or greater utilization on an average annual basis.
• Maintain Acumatica certifications and continue developing skillsets across modules.
• Continue to develop soft consulting skills.

Responsibilities

• Support Acumatica ERP for existing customers.
• Responsible for report writing, product configuration, testing, and training.
• Establish and maintain “trusted advisor” relationship with customers. Negotiate resolutions to business/process/functional issues with business stakeholders.
• Achieve utilization targets while achieving high customer satisfaction.
• Demonstrate expert proficiency with at least one main focus area, and intermediate proficiency with an additional two focus areas, obtain appropriate certifications, and build industry expertise.
• Proactively communicate status, issues, and concerns to director, project manager, and/or architect/lead.
• Demonstrate strong verbal and written communication skills.

Education and Experience

• A four-year degree in Business, Accounting, MIS, or equivalent required.
• Experience as a controller or a senior accountant is a plus.
• Detail oriented with strong analytical, numerical, planning, and reasoning abilities.
• Minimum of three years of implementation and support experience with Acumatica, with a specific module focus on one or more the following areas: Financial Core, Field Service, Project Accounting, Construction Management, Distribution or Manufacturing.
• Experience working with customer-facing business functions.
• Acumatica certifications are a plus.
• Experience with a consulting organization or a reseller is a plus.
• Strong collaboration skills.
• Professional demeanor.
• Excellent written, oral, and interpersonal communication skills.
• Flexibility with task assignments, priorities, and work environment.
• Open minded with a desire to learn.
• A quick thinker and a creative problem solver.
• The ability to work independently and on a team.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Constantly requires sitting or standing at a workstation, vision, hearing, talking, and fine dexterity. Occasionally requires walking, reaching, kneeling, pushing/pulling, bending, and crouching.