Offer summary

Qualifications:

Proven experience in digital community management and user engagement., Excellent written and verbal communication skills for diverse audiences., Familiarity with community engagement and analytics tools like Mixpanel or Google Analytics., Strong problem-solving skills and experience in content creation or social media management..

Key responsabilities:

Develop and execute strategies to keep users active and connected.

Monitor community activity and moderate discussions to uphold standards.

Create engaging content that drives conversation and interaction.

Analyze user behavior and collect feedback to guide community strategy.

Job description

Community Manager

Are you passionate about building engaged digital communities and connecting people around shared interests? Our client is seeking a dynamic and proactive Community Manager to help grow and nurture an online community for our new global platform.

About the Role

As a Community Manager, you will be the driving force behind community development and engagement. You’ll foster meaningful connections, spark conversation, moderate discussions, and ensure the platform remains a vibrant, inclusive, and safe space for all users.

Requirements

Key Responsibilities

Develop and execute engagement strategies that keep users active and connected
Monitor community activity, moderate discussions, and uphold community standards
Create compelling and relevant content that drives conversation and interaction
Analyze user behavior and community metrics using tools such as Mixpanel or Google Analytics to guide strategy
Collect and synthesize user feedback via tools like Typeform or Google Forms
Communicate with users through push notifications and in-app messaging using platforms such as CleverTap or OneSignal
Identify and promote trending topics relevant to community interests
Collaborate with product, marketing, and support teams to improve user experience based on feedback and data
Plan and host virtual events to strengthen community relationships
Coordinate with local representatives or contributors to ensure content is up-to-date and relevant for different regions or user segments
Uphold community safety and inclusivity at all times

What We’re Looking For

Proven experience in digital community management with a track record of growing and maintaining user engagement
Excellent written and verbal communication skills, with the ability to tailor messaging for diverse audiences
Familiarity with community engagement and analytics tools
Strong problem-solving skills and a proactive approach to challenges
Experience in content creation and/or social media management
Highly organized and self-motivated, with the ability to thrive in a remote work environment

Required profile