Offer summary

Qualifications:

Excellent English communication skills (C1 level), Experience with AWS or other cloud platforms, Strong networking knowledge, Customer support experience with cloud products.

Key responsabilities:

Handle customers’ requests via email and phone

Conduct research and analysis on products

Communicate with the client’s internal team

Keep track of technological advancements and trends in IT support

Job description

Are you interested in the world of cloud, networking, and security?

For over 10 years, our partners have helped their clients fill IT service gaps by offering a variety of solutions from data management and storage virtualization to cloud, security, and network optimization.

Join a team of passionate experts and create tailored solutions that handle day-to-day activities, lifecycle management, while tackling innovative projects.

What you will do:

Handle customers’ requests via email and phone;
Design email templates as needed
Conduct research and analysis on products
Communicate with the client’s internal team
Work on team projects
Keeping track of technological advancements and trends in IT support

What you need to succeed in this role:

Excellent English communication skills (at least C1 for both spoken and written)
Experience with AWS or other cloud platforms
Strong networking knowledge
Customer support experience with cloud products
Analytical & research skills
Customer-oriented and responsible attitude
Excellent interpersonal skills

Will be a great plus:

Experience working with Google Cloud and Azure
AWS certificate
Proficiency in Salesforce

What we offer:

Flexible schedule
Opportunity to work fully remotely
Inclusive international environment
Compensation in USD
Good bonuses for referring friends and referral contests
Paid intensive training and probation
Work-life balance
Responsive management interested in your growth and long-lasting cooperation
Greenhouse conditions for self-development

Who we are:

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.

We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 7 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome, positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Visit our website: www.supportyourapp.com

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

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