Offer summary

Qualifications:

Experience in the hotel industry is preferred., Strong communication skills are essential., Familiarity with hotel reservations software is a plus., A knack for customer service and problem-solving abilities..

Key responsabilities:

Perform all check-in and check-out tasks for guests.

Manage online and phone reservations efficiently.

Provide information about rooms, rates, and hotel amenities.

Respond to client complaints and liaise with housekeeping to ensure guest satisfaction.

Job description

We are looking for a FRONT OFFICE ASSISTANT (CANADA) to serve as our guests’ first point of contact and manage all aspects of their accommodation.

FRONT OFFICE ASSISTANT responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you.

Ultimately, you will help create a pleasant and memorable stay for our guests.

KEY RESPONSIBILITIES

Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and amenities
Respond to clients’ complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Experience with hotel reservations software,

SKILLS