Offer summary

Qualifications:

Previous customer-facing experience or a desire to develop customer-facing skills., Strong written and verbal communication skills., Basic understanding of technology such as G-Suite and Zoom, with the ability to learn new systems., Experience in retail, hospitality, or customer service is beneficial but not required..

Key responsabilities:

Handle inbound and outbound phone calls to assist potential customers in the sales process.

Work towards converting customers into signed commitments.

Collaborate with manager and teammates for personal development and to celebrate achievements.

Help build structures and processes to support company growth.

Job description

As a Customer Success Specialist, you will support your client through a mixture of inbound phone calls and outbound phone calls to interested customers who have requested more information with the goal of moving them onto the next step in the sales process (ex: booking a follow-up meeting, sending a contract, creating an account, etc.). You’ll interact with your manager and teammates for development opportunities and to celebrate successes.

What we’re looking for:

You have some previous customer-facing experience or want to develop your customer facing skills
You are excited about sales and customer success
You are a strong written and verbal communicator
You have a working understanding of basic technology like G-Suite, Zoom, etc. and can learn new systems with some training (ex: Slack, Zendesk, Salesforce, etc.)
You want to be exposed to technology companies and experience startup culture
You don’t need to have any previous experience in this exact role, though we find that people with experience in retail, hospitality, in-person customer service, canvassing, phone banking, or entrepreneurship do particularly well

What you’ll do:

Spend the majority of your day on the phone with potential customers with a goal of converting customers into a signed commitment
Interact with manager and teammates for development opportunities and to celebrate successes
Build the structures and processes that will help us grow

Work Environment, culture, and benefits: