Offer summary

Qualifications:

High School Diploma or GED required, Minimum of one year of related claims or customer service experience preferred, Exceptional customer service skills, Proficiency with Microsoft Office suite (Outlook, Word, Excel, PowerPoint).

Key responsabilities:

Provide excellent customer service to callers, customers, agents, and business partners

Verify coverage and set up claims in the claims system

Answer incoming phone calls and submit claim requests to adjusters and vendors

Maintain positive internal and external work relationships while documenting activities in the claim file.

Job description

Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by

1) providing the best services for homebuyers

2) led by advantaged underwriting in insurance

3) to protect the whole home.

As a leader in the home services software-as-a-service (“SaaS”) space, we’ve built deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies.

In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED.

The future is bright for the Porch Group, and we’d love for you to be a part of it, as our Homeowners of America | Claims Associate

THE POSITION

Primary role is to provide excellent customer service to callers, customers, agents, and business partners. Responsible for taking inbound phone calls and emails, verifying coverage, setting up claims, sending inspection request and alerts to adjusters and examiners, requesting checks, attaching documents and emails to Image Right, documenting activities in the claim file. A

Claims Associate is a critical position responsible for assisting and interacting with insureds, claimants, adjusters, agents, underwriters, examiners, contractors, restoration and other vendors and experts in a team environment.

WHAT YOU DO

Providing excellent customer service
Confirming policy coverage
Obtaining critical claims information and setting up a claim in claims system (PTS)
Answering incoming phone calls
Submitting claim and inspection request to adjusters and vendors
Investigates prior claims and related information for adjusters
Investigates weather and storm information using the internet
Supports mail distribution, filing and scanning
Managing diary entries
Maintaining positive internal and external work relationships
Assisting insureds, agents, and claimants with information on a claim, questions or concerns when appropriate
Inputting expense and claims checks as needed
Supporting the Claims Department

WHAT TO EXPECT:

Quick recruitment process through video calls.
Pay rate: MXN 119.00 an hour
Training: paid initial training, as well as ongoing training to help you develop in your role and career.
Career path: this is only the beginning! We offer real opportunities for career growth as our team keeps on growing!
Support: You’re working from home, but not alone! Your team is available in real-time to help you be successful!
Work/Life Balance: This is a 100% remote job, which means no more time wasted in traffic! Spend more time at home, where your family needs you!

WHAT YOU BRING:

High School Diploma or GED required
Minimum of one year of related claims or customer service experience preferred
Exceptional customer service skills
Ability to work independently with little employee supervision
Gathers and analyzes information skillfully
Follows policies and procedures
Sets up claims and submits to adjusters in a timely manner
Manages difficult or emotional customer situations
Shows empathy
Maintains confidentiality
Writes clearly and informatively
Demonstrates accuracy and thoroughness
Works with integrity and ethically
Prioritizes and plans work activities
Proficiency with Microsoft Office suite (Outlook, Word, Excel, PowerPoint)
Workspace: A quiet space to work, an internet connection of at least 30 Mbps download | 10 Mbps upload.
Equipment: a laptop (or a desktop computer) and an internet connection that meet our minimum requirements.

#LI-FQ1

#LI-DNP

#LI-Remote

What’s next?

Submit your application below and our Talent Acquisition team will be reviewing your application shortly! If your resume gets us intrigued, we will look to connect with you for a chat to learn more about your background, and then possibly invite you to have virtual interviews. What's important to call out is that we want to make sure not only that you're the right person for us, but also that we're the right next step for you, so come prepared with all the questions you have!

Porch is committed to building an inclusive culture of belonging that not only embraces the diversity of our people but also reflects the diversity of the communities in which we work and the customers we serve. We know that the happiest and highest performing teams include people with diverse perspectives that encourage new ways of solving problems, so we strive to attract and develop talent from all backgrounds and create workplaces where everyone feels seen, heard and empowered to bring their full, authentic selves to work.

Porch is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations, and ordinances.

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