Customer support officer

This is a remote position.

About Teams Squared

Teams Squared is a leading team augmentation company specializing in placing top-tier professionals with businesses that need skilled talent. Our expertise spans across various industries, including legal, operations, sales, and technology. We connect exceptional professionals with companies that require their expertise, ensuring a seamless integration into the client's team.

We are currently seeking a Customer Support Officer to join a dynamic Australian company. This role is ideal for someone who thrives in a customer-focused environment and has experience handling inquiries, resolving issues, and ensuring customer satisfaction.

Responsibilities:

• Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
  

• Provide accurate information regarding products, services, and company policies.
  

• Resolve customer complaints efficiently, escalating issues when necessary.
  

• Maintain detailed records of customer interactions and transactions in the CRM system.
  

• Assist in processing orders, refunds, and exchanges when required.
  

• Collaborate with internal teams to improve customer experience and support processes.
  

• Identify common customer concerns and provide feedback to management for continuous improvement.
  

• Ensure compliance with company policies and Australian consumer laws.
  

Requirements

• Minimum 1-3 years of experience in customer service, support, or a similar role.
  
• Strong verbal and written communication skills in English.
  
• Experience handling phone, email, and chat-based customer interactions.
  
• Proficiency in CRM systems (e.g., Salesforce, Zendesk, Freshdesk) is preferred.
  
• Ability to problem-solve and handle difficult customer interactions with professionalism.
  
• Strong organizational skills and attention to detail.
  
• Experience working with an Australian-based company is a plus.
  
• Knowledge of Australian consumer rights and basic compliance regulations is desirable.
  
• Ability to work independently and as part of a team.
  
• Tech-savvy with the ability to learn new tools and software quickly.
  

Benefits