Offer summary

Qualifications:

3 years of experience as a technical support engineer in a SaaS environment., Knowledge of JSON and SQL, with the ability to read and understand coding., Experience supporting EMEA and US customers., Technical background in the cybersecurity industry..

Key responsabilities:

Resolve product-related issues for customers according to defined SLAs.

Design and deliver solution projects to meet customer business use cases.

Take ownership of customer technical issues from troubleshooting to resolution.

Collaborate with R&D and product teams on escalated issues and product requests.

Job description

Description

DoControl is a SaaS Security Posture Management solution offering visibility, threat detection, and remediation for sensitive data exposure and insider threats. DoControl secures SaaS data, identities, connected third-party apps & configurations to ensure comprehensive protection across major SaaS ecosystems, including Google Workspace, Slack, Microsoft 365, Salesforce, and Box. This is a unique opportunity to join a fast-growing startup serving leading brands like Snap Inc., Colgate-Palmolive, Databricks, Datadog, and Monday.com.

We’re looking for an experienced TAM/Support Engineer to support our EMEA and US customers. In this role, you’ll provide technical consultation, help clients implement new features, and design tailored solutions. You’ll also offer exceptional technical support, working closely with R&D and product teams to resolve issues in a timely manner. This position requires both technical expertise and strong communication skills to manage complex issues and integrations. As a TAM/Support Engineer at Docontrol, you’ll have the opportunity to learn new technologies and grow with the team.

Role and responsibilities

Work directly with DoControl’s customers to resolve product-related issues according to defined SLA
Design, plan and deliver solution projects to help our customers to achieve their business use cases
Take end-to-end ownership of customer technical issues, including initial troubleshooting, identification of root cause, issue resolution and communication
Work with DoControl R&D and product teams on issues escalations and product requests
Troubleshoot while utilizing different tools and environments (logs, DB, AWS)
Become a product expert and proactively suggest product improvements and issues
Enrich our client knowledge base with relevant technical information
A strong understanding of how Security and IT programs work for enterprises - domain expertise

Requirements

3 years previous experience as a technical support engineer in a SAAS environment - Must
Knowledge in json, SQL, ability to read and understand coding - Must
Previous experience with EMEA & US customers (communication & support) - Must
Technical background from the cybersecurity industry
Experience with tools like: Salesforce, Jira, Zendesk, Slack, etc
Excited to work in a high-energy and fast paced environment

Your total reward package!

Remote first work environment
Competitive salary and benefits
Unlimited PTO to recharge : We firmly believe that being physically, mentally, and emotionally rested is the best way to support our teams to perform their best at work
Comprehensive medical insurance (Dental, Medical, Vision, STD, LTD etc)
401k Program
Wellbeing perks plan
Equity : We are building an amazing company together! Which is why each and every employee is awarded equity in DoControl
$90 - $120K OTE (depending on experience)

The fun stuff:

An innovative and amazing work environment alongside passionate, energetic, and committed co-workers
Monthly All Hands and Ask Management Anything meetings to inspire inclusivity, transparency, and ownership (Some of our core values!)
Reward and recognition program
Company wide events - both in person and zoom
Special Occasions Gifting program

Check out our Glassdoor and Great place to work pages:

Required profile