Offer summary

Qualifications:

Native level proficiency in Norwegian and fluent in English (B2)., Basic understanding of computer handling skills and excellent multitasking abilities., Strong communication skills with attentive listening and interpersonal relationship building skills., Experience in customer support is a plus but not required..

Key responsabilities:

Act as the first point of contact for Norwegian customers and provide professional technical support.

Assist customers with inquiries related to payment issues, account access, and content information.

Ensure compliance with customer service quality goals and productivity targets.

Build meaningful relationships with customers and create a positive customer experience.

Job description

Reference: TEGR

About Athens:

GET READY FOR NETFLIX & CHILLING IN BEAUTIFUL GREECE!

Athens is a city that combines ancient heritage with modern living, offering a unique and captivating atmosphere. Enjoy a lively nightlife, with bustling bars and clubs that come alive after sunset. Bask in the warm Mediterranean climate, with long summers and mild winters. Experience the genuine hospitality of the Greek people and the laid-back lifestyle. Coming from Norway, you will also find appreciation in a low tax rate, a lower cost of living, and a whole lot of majestic mountains with sea views - in a much warmer climate than in Norway. And on top of that you will be able to add valuable work experience for the most famous streaming service Netflix to your CV - AND from the comfort of your own home!

Click here to read more about moving to Greece.

*YOU MUST HAVE A EUROPEAN PASSPORT TO APPLY*

We offer

Work from your own home
Get 2 extra salaries per year (total of 14 salaries)
Performance bonuses
Good development opportunities within the company (supervisor, quality analyst, CSR2, trainer)
Relocation package (flight, airport pickup, and accomodation)
Private health package
Real estate agent on our account to help you find an apartment
Assistance in opening a Greek bank account, tax paperwork

The job

Working in customer support first of all means that you are the first point of contact between the Norwegian customers and Netflix. Therefore, you will be representing Netflix as a company and providing professional technical support with whatever inquiries they have - everything from payment issues, launching of new series, forgotten passwords, error messages, and account sharing. Therefore, it is important that you are a problem-solving individual with a positive attitude. You will receive the necessary training before you start handling customers!

Your daily work will include tasks like these:

Provide the highest level of support to our customers via phone and email on a range of issues
Give accurate, valid, and complete information by using the proper procedures
Build a meaningful relationship, answering customers' questions in a courteous, friendly, and professional manner
Meet and exceed our customer service quality goals, compliance regulations, and productivity targets
Create a great customer experience that people value and we are proud of
Be responsible for following the direction of the management and providing feedback

Your qualifications

💭 You speak and write Norwegian at a native level and you are fluent in English (B2).

🎓 Experience in customer support is a plus but not a must.

💻 You have a basic understanding and level of computer handling skills. Excellent multitasking skills.

💪🏻 You have a desire to learn and advance, and be a curious investigator and problem solver.

🥇 Strong communication skills with excellent phone conversation skills, attentive listening skills. You have good interpersonal relationship building skills.

If you have any questions about the position, please feel free to send an email to info@jobsqd.com. Our recruiters are ready to help!

Required profile