Offer summary

Qualifications:

Fluent in French at a native level and English (B2)., Good understanding of computer handling skills., Excellent problem-solving skills with research capabilities., Strong communication and negotiation skills, service-oriented and professional..

Key responsabilities:

Assist customers of an e-commerce platform through various channels.

Identify client issues, handle complaints, and provide solutions.

Use training guides to ensure customer satisfaction.

Collaborate with other teams for complex cases.

Job description

Reference: TEBU

Work with customer support in Timisoara

Romania has a rich history, vibrant culture, and the most spectacular wildlife and nature to explore. Work fully remote within Romania and enjoy a new adventure in your free time.

*You need an EU passport to apply, and you need to live in Romania already*

Click here to read more about moving to Romania.

We offer

Earn extra money by working on rotating shifts
The remuneration doubles if you work during bank holiday or weekends, and triples if you work during bank holiday during weekends
Growth / Promotion possibilities within the company
Private medical health care
Monthly food tickets
Work for one of the biggest e-commerce websites

The job

You will combine your skills, passion, customer-focused, and positive mindset to elevate service delivery and contribute to the overall success in the company.

Your daily work will include tasks like these:

Assist customers of an e-commerce platform using multiple channels as assigned depending on the need (incoming telephone calls, emails and chat)
Identify the issues of clients, handle complaints, provide solutions and alternatives, guide customers within the time limits
Use guides and protocols provided during the training to ensure customer satisfaction
Provide professional customer support
Collaborate with other agents or teams in case of more complex cases

Your qualifications

💭 You speak and write French at a native level and your are fluent in English (B2).

🎓 Experience in customer care is a plus but not required.

💻 You have a good understanding and level of computer handling skills.

💪🏻 Excellent problem solving skills with the capability of research and identification of the right information.

🥇 You have strong communication and negotiation skills and you are service-oriented, professional, and thorough.

If you have any questions about the position, please feel free to send an email to info@jobsqd.com. They are currently seeking a new employee to assist with answering incoming calls.

Required profile