Offer summary

Qualifications:

Previous experience in a medical practice or with patients is required., Strong communication skills, especially over the phone, are essential., Organizational and multitasking abilities are necessary for managing various tasks., Knowledge of medical terminology and proficiency with EMR software is preferred..

Key responsibilities:

Provide exceptional customer service to patients and their families.

Handle patient inquiries and coordinate appointments and referrals.

Maintain accurate patient records and assist with administrative tasks.

Collaborate with healthcare providers to ensure seamless patient care.

Job description

We are seeking a dedicated and compassionate Patient Care Specialist for our client's team. The ideal candidate will have experience working with patients or medical practices and aims to minimize training time through their existing expertise. This position requires strong communication skills, particularly in handling patient interactions over the phone and making calls on behalf of doctors.

Job Responsibilities:

Provide exceptional customer service to patients and their families.
Handle patient inquiries and concerns promptly and professionally, ensuring a positive experience.
Coordinate appointments, referrals, and follow-up care as needed.
Communicate effectively with healthcare providers and other staff members to ensure seamless patient care.
Maintain accurate and up-to-date patient records and documentation.
Assist with administrative tasks such as scheduling, billing, and insurance verification.
Collaborate with interdisciplinary teams to optimize patient outcomes and satisfaction.
Adhere to all HIPAA regulations and maintain patient confidentiality at all times.

Requirements

Previous experience working with patients or in a medical practice setting.
Demonstrated proficiency in handling patient interactions over the phone or making calls on behalf of doctors.
Excellent communication skills, both verbal and written.
Strong organizational and multitasking abilities.
An empathetic and compassionate approach to patient care.
Ability to work independently and as part of a team.
Knowledge of medical terminology and healthcare processes preferred.
Proficiency with computer systems and electronic medical records (EMR) software.

System Requirements

At least 15mbps for the main internet and at least 10mbps for backup
A desktop or laptop that has an i5 processor with at least 8 GB RAM and an i3 processor for backup
Note: Back-ups should still be able to function when there is a power interruption
A webcam
Noise-canceling USB Headset
Quiet, Dedicated Home Office
Smartphone

Benefits

Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.
Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.