Offer summary

Qualifications:

Experience in advocacy or support roles, particularly with vulnerable populations., Knowledge of issues related to homelessness, mental health, and addiction., Strong communication and interpersonal skills to effectively engage with beneficiaries., Ability to manage a complex caseload and work collaboratively with a team..

Key responsabilities:

Manage a caseload of beneficiaries, providing tailored advice and advocacy support.

Work closely with beneficiaries to help them achieve positive outcomes in their lives.

Collaborate with team members and other regional staff to ensure comprehensive support.

Attend face-to-face meetings and training sessions as required across the North East.

Job description

Role: Advocacy and Complex Needs Advisor, North East

Location: Homebased with occasional travel to RBL offices and/or throughout North East

Contract type: Permanent

Hours: 35 hours per week

Salary: £29,170 per annum

The Royal British Legion’s Advocacy and Complex Needs Service currently operates in England, Wales, Scotland and Ireland and provides, responsive, holistic, and person-centred support, to beneficiaries experiencing complex and often isolating challenges in relation to homelessness, mental health, addiction and dependency, domestic abuse, the Criminal Justice system, and children/families at risk.

We are delighted to announce that we are now recruiting for an Advocacy and Complex Needs Advisor – North East to join our team.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

As an Advocacy and Complex Needs Advisor, you will be responsible for managing a complex beneficiary caseload, supporting and working alongside beneficiaries across Northeast, providing advice, guidance and advocacy support to achieve outcomes that will have a positive impact on their lives.

Led by the Advocacy and Complex Needs Manager, you will form part of the Advocacy and Complex Needs North East team, working in collaboration with wider regional team members across the UK as required.

The role is homebased, with the requirement to travel for beneficiary face to face appointments and other organisational meetings and training across North East.

Employee benefits include -

28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
Generous pension contributions, with Employer contributions ranging from 6% to 14%
Range of flexible working options may be available, depending on your role
Employee Assistance Programme providing confidential counselling, financial and legal advice
Range of courses delivered by learning specialists to support your development goals and objectives
Opportunities to volunteer
Travel loans, Cycle to Work, and more!

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics and aim to operate an inclusive recruitment process.

Required profile