ITM - Regional Property Services Supervisor

ITM - Pacific Regional Maintenance Supervisor

at Evernest

Company Overview

Evernest is a full-service real estate and property management company with a national presence and an outstanding reputation. We operate in 50+ of the nation's most investable markets and manage over 24,000 homes. We are a high-performing team, and our culture is second to none. Built on core values that drive collaboration, innovation, and the relentless pursuit of excellence, we’re not just another property management company. Our dedicated people, proprietary technology, and commitment to continuous improvement are changing an industry.

Our goal is to manage 250,000 homes by 2030, and we’re looking for driven individuals who share our vision. Join us on this exciting journey to build something great, and play a key role in shaping the future of property management, making a lasting impact on our clients and the communities we serve.

Position Overview

The Regional Maintenance Supervisor plays an integral role in Evernest achieving 250,000 homes under management by 2030. This position will be responsible for leading, managing, and directing multiple Property Services departments in the following areas: In-house service work, rehab completion, and vendor follow-up. The role is also responsible for improving any and all communication that occurs between other departments that work together with Property Services

Responsibilities

• Fully trained and owning the position within 30 days
• Trained and knowledgeable in EN Tech App
• Trained and knowledgeable in EN Billing
• Leading Maintenance L10s within 30-Days
• Creating/updating market scorecards every 60-days
• Within 30-days, conducting 121s with Property Services Team
• Responsible for all People Analyzers
• Achieving the following KPIs in 30-Days
• 95% Tech Realization (Averaging 40 hrs/week and 38 hrs/week billed)
• 32.5% Renovation Margin
• Weekly tracking of renovation analytics
• Tech Billing – 7.6 hours/per tech
• Avg work order lifespan of 10 days or less
  
  
  

KEY COMPETENCIES

• Evernest Core Values
• Big Picture thinker
• Detail Oriented, independent problem solver
• Natural sense of urgency
  
  
  

CORE VALUES

To be considered for this position, you must connect deeply with Evernest’s company core values:

Win Together – Without sacrificing our core beliefs, we will always put the Team (our Owners, our Residents, and each other), first. Individually, we can only achieve so much; as a team, everyone can meet, and exceed their goals.

Do the Right Thing - We will always be honest with each other, our residents, and our owners. We operate a truth-based property management company with high levels of accountability, regardless of how it affects us individually or as a company.

Own the Outcome – We will continuously strive for the best way to serve our Owners by frequently updating our processes, pushing ourselves never to be stagnant and never accepting the status quo. We are determined to revolutionize this industry.

Embrace the Grind – Beginning with just 30 houses to now almost 15,000, it has taken an extreme amount of hustle and perseverance to grow Evernest. We believe this benefits our clients because we are committed to whatever it takes to lease your home to a well-qualified tenant, collect rent, communicate effectively, and manage the day-in and day-out processes that keep you happy.

Grow Daily – Our team of professionals commits themselves to daily disciplines both inside and outside the office. The positive habits we create in life impact our company and our clients. It´s not an easy business, and there´s no substitute for disciplined habits if you want to remain successful.