Offer summary

Qualifications:

Previous experience in a call center or customer service position is required., Experience in the funeral industry is preferred but not mandatory., Proficient in Microsoft Office Suite and comfortable with technology., Must possess strong attention to detail and excellent follow-up skills..

Key responsabilities:

Assist families over the phone, online, and via email throughout the cremation process.

Complete and file all necessary paperwork and permits accurately.

Communicate effectively with supplies and partners, addressing any issues promptly.

Handle sensitive situations with empathy and escalate problematic cases as needed.

Job description

Revolutionizing the funeral industry means blazing new trails, creating new ideas, developing strong relationships, preserving legacies, and compassionately caring for Families. With over 200 locations across the country, Foundation Partners Group is continuing to expand our reach, but we only do this with exceptional team members ready to embrace the future of the funeral industry.

Our Team Members are vital to the health of our funeral homes, and we value the insight, ideas, and passion they bring every day to compassionately care for our Families. FPG is transforming the funeral industry one life, one family, and one community at a time. Join us as we revolutionize the funeral industry across the nation.

We currently have an opening for a Family Care Specialist to join Tulip Cremation. This position will work remotely. This position assists families over the phone, online, and via email to help them through the end-to-end cremation process, ensuring that each family receives an exceptional experience.

Overview & Responsibilities:

Builds a clear understanding of products so you can easily articulate why it is the best choice for families
Becomes familiar with the processes and regulations in our industry and ensure that you are executing your work efficiently and accurately
Completes and files all necessary paperwork and permits
Orders death certificates from the county as soon as a death is registered
Works closely with supplies and partners throughout the process, communicating problems quickly and working to build relationships
Handles highly sensitive and challenging situations with customers, as required, and escalates cases you identify as being problematic
Supports the team in any other way that helps deliver exceptional service to every single family

Requirements & Qualifications:

Previous experience in a call center or customer service position
Experience in the funeral industry is preferred
Ability to work from home
Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint)
Caring, empathetic, and committed to providing best-in-class service to customers
High attention to detail and accuracy, with excellent follow up skills
Proficient with technology and the ability to assist families with online forums

Team Member Benefits Include:

Entry-level and experienced professionals; students, and veterans – we offer complete career paths regardless of your career and life stage
Unique ShareLife® technology lets you create one-of-a-kind life celebrations for the families you serve
Competitive salaries and performance incentives
Team member referral program
Medical, dental, prescription, and vision insurance
Vacation, sick, and holiday pay
401k with company match
Company-paid life insurance, long-term disability, and short-term disability

Required profile