Offer summary

Qualifications:

At least 5 years of experience in a Technical Account Manager role or similar position., Strong client service orientation with a focus on teamwork and collaboration., Proficient analytical and problem-solving skills for quick resolution of issues., Ability to think strategically and execute tactically in a fast-paced environment..

Key responsabilities:

Manage the technical relationship with assigned clients to ensure satisfaction and account growth.

Provide expert advice and guidance on the successful usage of offerings.

Act as a client advocate to resolve issues and engage with product management on roadmap discussions.

Drive revenues by managing the pre-sales technical process and ensuring accurate client proposals.

Job description

Our Partner Client is an information technology solutions provider offering IT consulting services & support, custom programming & application development, infrastructure & build-outs, and cybersecurity.

As a Technical Account Manager, you will be responsible for proactively owning and managing the technical relationship with an assigned set of clients. Your main focus is client satisfaction, technical explanations and growing the account.

This is a full-time role, on a US shift and on a Work From Home set-up.

If you have the right skill set, this may be your opportunity to enter this fast-growing organization.

DUTIES AND RESPONSIBILITIES:

Provide advice and guidance as the subject matter expert to ensure successful ongoing usage and adoption of our offerings
Explain and promote innovative solutions to client requirements
Engaging with client support as a client advocate to ensure speedy resolution of client issues
Engaging with Product management as the client advocate on product roadmap discussions
Maintain current functional and technical knowledge of our offerings
Drive revenues by managing the pre-sales technical process and evangelizing technology to existing clients and to drive new product and service offerings
Manage the Client technical proposal process and ensure that all technical information and recommendations addressing client requirements are accurate, properly defined and detailed
Work closely with peers in Service & Support to ensure that the Clients requirements are fulfilled and their expectations met. Act as an escalation point for the Services product fulfillment resources
Understand short and long-term client goals and objectives
Regularly communicate with assigned accounts, set expectations and negotiate priorities appropriately
May travel to Client Sites both in NY-tristate area and elsewhere as we expand

QUALIFICATIONS:

At least 5 years of relevant experience in a Technical Account Manager role or a similar position with direct client advocacy and engagement experience in professional services functions
Successfully managed client engagements to completion and client satisfaction
Must be client service oriented and believe in teamwork, collaboration, adaptability & Initiative
Demonstrable success in thinking strategically, executing tactically while providing consistent and high levels of client satisfaction and retention in a fast paced environment
Competitive & competitively aware. Proficient at explaining strengths & vulnerabilities
Excellent analytical skills & problem solving skills, combined with the ability to provide quick resolution to problems
Willingness to travel periodically based on client and business need

Required profile