Offer summary

Qualifications:

Minimum of one year of experience in customer service., Bilingualism in French and English is an asset., Proficiency in Word, Excel, and Outlook at an intermediate level., Typing speed of at least 60 words per minute..

Key responsabilities:

Completing medical questionnaires for clients in the insurance sector.

Providing excellent customer service and addressing customer inquiries.

Making appointments in a courteous and professional manner.

Following up with customers to obtain missing medical information while ensuring confidentiality.

Job description

Description

Position at Dynacare

Where YOU work, makes a difference.

Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It’s an environment where you can grow your career in any direction you choose. We’re evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and thrive.

Are YOU our next Tele Interviewer?

Status- 12 Month full time contract-Fully Remote Open to applicants across Canada including Western Provinces.

Shift- Tuesday to Friday from 1pm to 9pm (or 2 to 10) EST and Saturdays from 9am to 5pm EST.

Discipline- Insurance solutions

Number of positions- 2

Start Date-ASAP

Internal posting Deadline-Sunday March 30 at 5 PM EST

Why Dynacare is an amazing place for YOU:

Join an award-winning "Top Employer" with meaningful and impactful career opportunities
Access a health and wellness benefits program that supports you and your loved ones
Grow and thrive with a dynamic, successful company through internal mobility opportunities
Invest in your future through RRSP match benefits and an employee stock purchase program
Experience a collaborative, diverse workforce that prioritizes dignity and respect for all

How YOU will make a difference

The Tele-Interviewer works in a call center and collaborates with a team to provide a high level of customer service for our clients in the insurance sector. The selected candidate will be responsible for:
• Completing medical questionnaires
• Providing excellent customer service and answering customer questions
• Making appointments in a courteous and professional manner
• Following up with customers to obtain missing medical information in their file while respecting the confidentiality of their private information

What YOU bring to the role?

Minimum of one (1) year of experience in customer service
• Bilingualism (French English) an asset
• Demonstrated proficiency with Word, Excel and Outlook at an intermediate level.
• Typing speed at least 60 words per minute.
• Ability to speak on the phone and document simultaneously
• Ability to prioritize and work in a results-oriented environment.
• Ability to work alone or in a team to achieve departmental objectives.
Assets:
• College diploma in a related field (e.g. Health Sciences) or post-secondary education.
• Experience in the healthcare field is an asset
• Working knowledge of medical terminology is an asset.
• Any other spoken and written language is an asset
• Must enjoy continuous learning

DNA of an ideal Dynacare employee
I make a positive impact on people’s lives. I am an empathetic and supportive team member who is passionate about quality and continuous improvement.
• Empathetic — I genuinely care about the well-being of my colleagues, patients and customers.
• Supportive Team Member — I know I play a key role in the success of the Dynacare team. I am comfortable in a changing environment and can manage multiple priorities simultaneously.
• Passion for quality and continuous improvement — I am always looking to improve and solve problems. I am detail-oriented, flexible and enjoy finding opportunities for development.

Required profile