Offer summary

Qualifications:

Minimum of 5 years of experience in consumer-facing operations, program management, or community management roles., Familiarity with online learning platforms and program management tools., 2+ years of experience in building and leading operations-focused teams., Excellent written and verbal communication skills..

Key responsabilities:

Oversee the seamless execution of bootcamp programs and ensure high-quality learner experience.

Recruit, onboard, train, and manage operations associates to support bootcamp management.

Coordinate live session setups and monitor sessions for quality assurance.

Manage community communications and track student satisfaction metrics.

Job description

We are NYC based, but remote friendly unless specified.

Hello, World! Codecademy is on a mission to build inspiring careers in technology through engaging, accessible, and interactive online coding education.

Our learners have gone on to start new jobs, launch new companies, and lead new lives thanks to their work with Codecademy, and our platform has transformed the way businesses develop and retain their teams.

Since 2011, our team has grown to over 200 employees serving 50+ million learners from 190+ countries. We’ve raised over $82M in venture capital funding from top investors including Prosus, Owl Ventures, Union Square Ventures, Y Combinator, and more--which gives us the capital to get stuff done in an impactful way.

Join us to help build a business that empowers tens of millions of people to lead better lives!

What’s the role about?

We are expanding our bootcamp offerings in India and seeking a Bootcamp Operations Manager to oversee the seamless execution of our bootcamp programs. This role will be accountable for ensuring high-quality execution and learner experience. You will directly manage bootcamps, as well as recruit and a manage a team of operations associates to help scale operations. This is a high visibility role, where you will work cross functionally – with our instructor, product, and marketing team – to ensure program success. Your responsibilities include:

Ops team recruitment & management: Assist in the recruitment, onboarding, training, and management of operations associates – to efficiently and seamlessly manage bootcamp programs
Instructor support: Program manage instructor deliverables and serve as the dedicated POC. Provide feedback student concerns and problem areas. Help relay instructor feedback to product and marketing teams
Live session support: Coordinate session setup, monitor live sessions to ensure high quality learning experience, and manage any crisis situations
Community management: Be the voice of Codecademy for students by handling regular communications about schedules, resources, and recordings. Answer all queries in a timely manner
Outcome and process management : Ensure completion of surveys, relay all relevant student feedback, and track student satisfaction metrics. Analyze operational performance and identify opportunities for improvement via automation, process optimization, etc

What do you need?

We’re looking for an operations rockstar with a strong track record in program management/operations and a passion for education. Here’s what we’re expecting :

Minimum of 5 years of experience in consumer facing operations, program management, or community management roles – across startups, leading technology firms, or FMCG companies
Familiarity with online learning platforms (e.g. Zoom), collaboration software, and program management tools
2+ years of experience in building/leading ops focused teams
Strong drive to work in unstructured and fast-paced environments
Excellent written and verbal communication skills
Evidence of ‘steep slope’ learning ability and ownership mindset

What makes you standout – (a) experience in market leading ed-tech firms (b) experience with AI tools to automate and optimize workflows

What we offer?

Competitive compensation and industry leading benefits
Remote work environment and flexible hours
Merit-based culture and opportunities for professional growth

Equal Employment Opportunity

At Codecademy, we are committed to teaching people the skills they need to upgrade their careers. Codecademy aims to educate a richly diverse demographic of learners with our product and in order to accomplish this, we believe our team should reflect that rich diversity. Our company celebrates diversity in all of its forms-- race, gender, color, national origin, marital status, sexuality, religion, veteran status, age, ability, disability status-- and works to create an inclusive workplace where people of all backgrounds and beliefs are empowered to better their futures.

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