Solution Engineer

About Us

At Tavus, we're building the human layer of AI. Our mission is to make human-AI interaction as natural as face-to-face interaction, enabling the human touch where it has been previously unscalable. We achieve this through pioneering research in multi-modal AI models for human perception and understanding, combined with state-of-the-art human avatar rendering and communication models. Our models power everything from text-to-video AI avatars to real-time conversational video experiences across industries like healthcare, recruiting, sales, education, and more. By enabling AI to see, hear, and communicate with human-like authenticity, we're creating the foundation for the next generation of AI employees, assistants, and companions.

We're a Series A company backed by top investors, including Sequoia, Y Combinator, and Scale VC. Join us in driving the future of human-AI interaction. Check it out for yourself 😎

The Role

We’re looking for a Solution Engineer who moves fast, works efficiently, and is obsessed with building solution and unblocking customers. This isn’t your typical support role—your job isn’t just to answer tickets but to unblock builders. You’ll work with both self-serve developers and enterprise customers to help them seamlessly integrate and scale with our AI-powered APIs. With this, you’ll need to balance speed of resolution with quality of response, as we need to set our users up for success. As cheesy as it sounds, you’re debugging the future- Tavus powers the top startups and largest enterprises, and you’ll be working with them at every step.

You should have a strong engineering background, a customer-first mindset, and an ability to balance speed with precision. 

While working with customers to unlock their use cases is the primary responsibility of this role, we’re also looking for someone with an interest in developer relations- someone who wants to help foster a developer community at Tavus! Our goal with this role isn't just resolution, but crafting a fantastic developer journey, which could include creating technical resources and content like sample code, and much more

You’ll be the bridge between customers and our engineering team, ensuring that issues don’t just get solved but get prevented. If you thrive on diving into technical challenges, love seeing customers ship faster, and want to play a hands-on role in shaping the developer experience at an AI startup, we’d love to chat.

Your Mission 🚀

• Be the unblocker, not just the responder – Don’t just answer tickets—eliminate roadblocks. Your goal is to keep developers moving fast and friction-free.
• Diagnose and solve fast – Debug API requests, troubleshoot production issues, and provide clear, actionable solutions for customers.
• Think like the customer – Spot patterns in issues, improve docs, and work with engineering to fix problems at the root (or, just do it yourself)
• Build developer resources, like sample code, etc
• Optimize for zero – Aim for near-zero time to resolution. Every inefficiency is an opportunity to build a faster path forward.
• Empower developers – Guide self-serve users and enterprise teams to get the most out of Tavus, from first API call to full-scale deployment. We need to teach them how to use Tavus best, both through creating resources and working 1-1
• Scale yourself – Automate, document, and streamline processes so future users never hit the same roadblocks twice.
• Own technical enablement – Help self-serve developers and enterprise teams understand best practices for integrating and scaling with our platform.

What We’re Looking For 🔥

• Strong dev experience or the scrappiness to trick us into thinking you have strong dev experience – You can build, deploy, and debug an end-to-end application. Likely you love v0
• You’re great at handling multiple clients, projects, and issues at once without letting anything slip through the cracks.
• A “customer-obsessed” mindset – You care deeply about the developer experience and take pride in solving problems fast.
• Ability to translate highly technical issues into simple, clear explanations.
• A scrappy, solution-driven approach – If something’s broken, you don’t just report it, you fix it (or figure out how to).
• Comfortable working in JavaScript/TypeScript, Python, or similar – Comfortable with APIs, webhooks, and debugging complex technical integrations.
• Bonus: Experience working with AI/ML models or video processing APIs.

Benefits

When you join Tavus, you’re joining a diverse and supportive team. Our work is driven by our people, and our success is shared by all. This position has a flexible work schedule, unlimited PTO, extremely competitive healthcare and gear stipends, as well as, of course, plenty of fun! At the end of the day, we want Tavus to be a place for you to learn, directly drive impact, and be with a team you love.

To learn more about our team culture, and benefits, check out our hiring page!

Tavus is growing fast, and we’d like you to grow with us!  Are you excited to get your hands dirty and join the human-AI revolution? Drop your resume and we’ll be in touch!

We are not looking for cultural fits, we are looking for culture creators. In fact, diversity is what drives our success – it’s at the core of how we hire, communicate, and work. We are inclusive to all and combine our diverse backgrounds, skill sets, and thinking to build the best experiences for our clients.