Offer summary

Qualifications:

1-3 years of customer service experience required., Strong interpersonal and communication skills, both verbal and written., Ability to manage multiple tasks and maintain attention to detail., Experience with Salesforce is a plus..

Key responsabilities:

Manage high volumes of customer inquiries through various channels.

Provide multichannel support to customers, ensuring a positive experience.

Resolve customer issues and complaints aiming for first contact resolution.

Maintain accurate records of customer interactions and suggest process improvements.

Job description

Job Type: Full Time

Location: Work from home, Sydney based

Position Outline:

The Customer Service Agent is to ensure that every interaction with Code Camp is a positive experience from start to finish. This role will support new and existing customers in their journey with Code Camp from their first session to their last interaction with us. The Customer Service Agent will be the point of contact for our customers for any queries.

The successful candidate for this role will have above average time management and organization skills, strive to give 5-star customer service, and of course be a team player!

Main Duties/ Responsibilities:

• Manage a high volume of customer enquiries via phone, email and other channels with great accuracy and attention to detail

• Providing outstanding multichannel support to new and existing Customers (parents/guardians)

• Assist customers to resolve any queries, issues and complaints, aiming for a first interaction resolution each time

• Adhering to Code Camp’s policies and procedures at all times and educating our customers where necessary

• Maintain a positive, empathetic and professional attitude towards our customers

• Resolve and record all issues in a timely, accurate, professional and courteous manner

• Making changes to enrolment for customers including, but not limited to updating payment details, billing changes, scheduling, content and tutor changes

• Proactively identify system issues and suggest improvements for our customer experience