Inside Sales Representative

Location: Province of Quebec—Work from home #LI-Remote

mdf commerce Inc. is an international team of approximately 650 experts who develop a broad set of SaaS solutions to optimize and accelerate commercial interactions of its B2B and B2G customers.

Working in the GovTech sector, for our new brand SOVRA, we are currently looking for a Inside Sales Representative to join our Team.

Job Overview

We are searching for a motivated and results oriented Inside Sales Representative to join our amazing team. The ideal candidate will be responsible for engaging new leads, cultivating client relationships, and driving internal sales efforts. This position plays a crucial role in meeting our sales targets and ensuring long-term client satisfaction.

What will your main responsibilities look like?

In this role, you will be led to:

• Lead Qualification: Engage with newly registered and existing customers using inbound and outbound sales techniques (e.g., calling, email outreach, social media engagement, chat bot etc.).
• Product Knowledge: Maintain a deep understanding of company products/services and how they meet the customer’s needs.
• Sales Presentations & Demos: Present product offerings to prospects and clients, provide product demonstrations, and answer any questions to close sales.
• Customer Relationship Management: Manage and nurture existing accounts, identify opportunities for upselling and cross-selling, and maintain strong, ongoing relationships with clients.
• Sales Tracking & Reporting: Track all sales activities, follow-up processes, and customer interactions using CRM tools. Regularly update managers on sales progress and forecasting.
• Pipeline Management: Maintain a pipeline of qualified prospects and consistently meet sales quotas and targets.
• Collaboration: Work closely with the marketing and outside sales teams to align on customer targeting strategies, lead generation, and account management.
• Problem-Solving: Address customer concerns and issues in a timely and professional manner to ensure satisfaction and long-term client retention.

What elements of your professional background will be necessary and useful in this role?

• Bachelor’s degree in business, Marketing, or a related field.
• Prior experience in B2B or B2C sales.
• Knowledge of public sector and/or procurement
• Proficiency with CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
• Excellent English and French language skills, both oral and written, due to frequent interactions with English and French-speaking internal and external colleagues and partners across Canada.
• Proven experience in sales or a related field, preferably in inside sales.
• Strong communication and interpersonal skills.
• Ability to build relationships with potential and existing clients.
• Self-motivated, goal-oriented, and comfortable working independently.
• Excellent time management and organizational skills.
• Ability to handle objections and rejections professionally.

We still have a lot of other things to offer you! : https://www.mdfcommerce.com/web-it-careers-en.jsp 

Thank you for your interest in mdf commerce. However, only selected candidates will be contacted.

mdf commerce subscribes to a program of equity and equality in employment.