First Nations Engagement Coordinator

Is This You?
 Are you motivated by the opportunity to positively impact mental health for young people in Canada? Are you passionate about helping youth navigate the complexities of growing up in today's technology-driven world? If so, Kids Help Phone is looking for dynamic individuals like you to join our team.

At Kids Help Phone, we’re on a transformational journey to change the landscape of youth mental health in Canada. This is an opportunity to be a part of something truly meaningful and to make a real difference in the lives of young people. It will take courage, resilience, and a commitment to helping fuel this transformative journey.

The Opportunity:
 As First Nations Engagement Coordinator, you'll help support First Nations volunteers in the Weaving Threads program by providing training, check-ins, and resources. You’ll also coordinate the Brighter Days wellness program, helping with sessions, materials, and documentation. You’ll assist with outreach, contribute to other Indigenous programs, and help spread the word about Kids Help Phone’s services.  

Additionally, you’ll engage with Indigenous youth, lead fun and meaningful activities, and work with community members to tailor sessions to their needs. You’ll also help build connections with partners and organizations, document feedback, and support fundraising and advocacy efforts. Your contributions will make a real impact on supporting Indigenous youth and communities. 

The First Nations Engagement Coordinator will work directly with Indigenous youth and add more First Nations perspectives to KHP programs and services therefore only First Nations applicants with lived experience of First Nations worldviews, cultures, and values will be considered. 

What You’ll Do:

Program Delivery 

• Support First Nations volunteers in Weaving Threads: An Indigenous Engagement Program through onboarding and training, regular check-ins, and sending materials. Assist volunteers in their role of building awareness of Kids Help Phone services by providing ongoing input, connecting volunteers with resources and more.  
• Coordinate Brighter Days: An Indigenous Wellness Program supported by Sun Life including booking and supporting sessions, ensuring participating groups receive all program materials, and accurately documenting session information. 
• Coordinate the distribution of outreach materials to First Nations organizations. 
• Contribute to the delivery of the New Trails program and KHP mentorship program. 
• Contribute to Indigenous program and service promotion, development and evaluation. 
• Accurately document all volunteer engagement in KHP’s customer management solution 

Brighter Days Facilitation  

• Engage virtually or via phone with First Nations, Métis, and Inuit youth from across Canada during the facilitation of Brighter Days sessions  
• Virtually facilitate engaging activities and exercises that will help Indigenous youth access resources and develop skills to support their well-being. These activities will employ culturally safe approaches that incorporate traditional teachings while adhering to program curriculum.  
• Engage virtually or via phone with community helpers such as teachers for pre-session. conversations to customize Brighter Days sessions to the unique needs of each participating group.  
• Accurately document all session information in KHP’s customer management solution. 

Community Engagement  

• Identify and engage with potential Indigenous partners, vendors, and trainers to support Kids Help Phone’s Indigenous initiatives.  
• Engage with First Nations communities, individuals and organizations to: build awareness of KHP programs and services; listen to, and document, knowledge shared that will continuously enhance KHP programs and services. 
• Deliver presentations to a range of adult audiences about Kids Help Phone services. 
• Documenting all external communication in KHP’s customer management solution. 

Other  

• Provide information and support to other departments as required, to support fundraising and reporting.  
• Contribute to Kids Help Phone committees and support advocacy efforts 
• Coordinate or support projects that advance Finding Hope: Kids Help Phone’s Action Plan for Supporting First Nations, Inuit, and Metis Young People 
• Assume other duties as assigned 

Our Ideal Candidate:

• Indigenous Knowledge of Indigenous Peoples (First Nations, Metis & Inuit) and Indigenous ways of knowing  
• Experience working with First Nations communities, youth and Elders and allies  
• Post-secondary education related to clinical counselling, i.e. Social Work, Counselling Psychology, etc. 
• Experience offering counselling to children and youth individually or in groups with preference for those with experience in brief-solution focused therapy, trauma-informed counselling, client centered counselling, crisis intervention and narrative therapy  
• Able to coordinate projects and tight deadlines in a fast paced, resource-lean environment 
• Strong sense of professionalism, confidentiality and commitment to maintaining a safe environment for youth 
• Proficient in the Microsoft Office suite of products including Excel 
• Must have a quiet, distraction-free environment and reliable broadband internet connection to enable effective remote work and video facilitation  

About Kids Help Phone:
 Kids Help Phone is a Canadian leader and world innovator in youth mental health. As Canada's only 24/7 professional counselling and information service for young people, we support youth through various channels including phone, live chat, and text. Since 1989, we’ve been offering anonymous, confidential support to kids, teens, and young adults, helping them overcome challenges and improve their mental health.

We are pioneers in virtual care, and our team is dedicated to providing a critical lifeline to youth across the country, available in both English and French, and over 100 other languages via interpretation. We have built a trusted reputation for delivering innovative services, and we’re looking for like-minded individuals to join us in making history.

Does this sound like a journey you want to be a part of?
 Join us and make a difference in the lives of young people across Canada!

How to Apply:
Please attach a single file with your resume and cover letter, titled: lastname_firstname_FNEC.

For more information about Kids Help Phone, please visit our website at [website link].

Kids Help Phone is an Equal Opportunity Employer
 We value diversity and inclusion and encourage applications from all qualified individuals. We are committed to providing barrier-free accommodations in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). If contacted for an employment opportunity, please let us know if you require accommodation at any stage of the recruitment process.

Our Commitment to Diversity, Equity, Inclusion & Accessibility (I.D.E.A.):
 We are committed to fostering a workplace that celebrates diversity, equity, and inclusion, empowering all employees and service users. We strive to ensure that our services and environment are reflective of the communities we serve. We embrace differences in race, ethnicity, national origin, gender identity, sexual orientation, and ability, and we are dedicated to promoting understanding and appreciation of these differences.

Benefits include:

Accidental Death Insurance, Hybrid Work Model, Life Insurance, Wellness Programs, Flex Time, Employee & Family Assistance Program, Health Care, Dental Care, Vision Care, CAAT Pension Plan, Emergency Travel Assistance, and more!

Message to Agencies:
 We do not accept unsolicited telephone calls, referrals, or resumes from agencies. Any unsolicited submissions will be considered gratuitous, and we will not be obligated to pay any referral or other fees.