Patient Engagement Representative
Offer summary
Qualifications:
High School diploma or equivalent required., Bilingual in English and Spanish is mandatory., Experience with EHR and scheduling systems is essential., Strong communication, organizational, and customer service skills are necessary..Key responsabilities:
- Make outbound calls to introduce patients to the practice and schedule visits.
- Answer incoming calls and follow up on patient inquiries using approved scripts.
- Verify insurance eligibility and request referrals as needed.
- Maintain patient confidentiality and comply with HIPAA regulations.
Job description
Job Title: Patient Engagement Representative
Summary:
The Patient Engagement Representative is responsible for supporting patient-facing administrative tasks from a remote setting. This position focuses on delivering service excellence while assisting with scheduling, insurance verification, referrals, and other support functions critical to patient care coordination.
Key Responsibilities:
Summary:
The Patient Engagement Representative is responsible for supporting patient-facing administrative tasks from a remote setting. This position focuses on delivering service excellence while assisting with scheduling, insurance verification, referrals, and other support functions critical to patient care coordination.
Key Responsibilities:
- Main responsibilities will be outbound calling patients to introduce them to our practice to schedule a new patient visit, follow up, or annual wellness visit.
- Answer incoming calls using approved company scripts and telephone etiquette.
- Follow up and return all calls before the end of the workday.
- Schedule, reschedule, and confirm patient appointments.
- Verify patients' insurance eligibility through digital systems.
- Request network referrals as ordered by primary care providers.
- Upload scanned documents such as registration forms, insurance cards, and identification cards to the EHR.
- Sort and digitally distribute faxes as needed.
- Prepare transportation lists for the next day based on scheduled appointments.
- Review and act on daily recall lists.
- Contact and reschedule patients who did not attend their appointments.
- Assist in HEDIS process tracking and documentation.
- Participate in Patient Satisfaction Survey Programs.
- Communicate co-pay information to billing and ensure proper documentation of payments.
- Maintain patient confidentiality and comply with HIPAA regulations.
- High School diploma or equivalent.
- Bilingual (English/Spanish) required.
- Experience using EHR and scheduling systems.
- Strong communication, organizational, and customer service skills.
Note: This description indicates, in general terms, the type and level of work performed and responsibilities held by the team member(s). Duties described are not to be interpreted as being all-inclusive or specific to any individual team member.
No Third Party Agencies or Submissions Will Be Accepted.
Our company is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. DFWP
Opportunities posted here do not create any implied or express employment contract between you and our company / our clients and can be changed at our discretion and / or the discretion of our clients. Any and all information may change without notice. We reserve the right to solely determine applicant suitability. By your submission you agree to all terms herein.
No Third Party Agencies or Submissions Will Be Accepted.
Our company is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. DFWP
Opportunities posted here do not create any implied or express employment contract between you and our company / our clients and can be changed at our discretion and / or the discretion of our clients. Any and all information may change without notice. We reserve the right to solely determine applicant suitability. By your submission you agree to all terms herein.
Required profile
Experience
Spoken language(s):
EnglishSpanish
Check out the description to know which languages are mandatory. Hard Skills
Other Skills
- Scheduling
- Customer Service
- Organizational Skills
- Communication