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IT Helpdesk with Programming Background

Remote: 
Full Remote
Contract: 
Full time
Work from: 
Philippines

Offer summary

Qualifications:

Bachelor’s degree in Computer Science or a related field, or equivalent hands-on experience., 3+ years of experience in a technical support role troubleshooting software and network-related issues., Proficiency in software and network troubleshooting, and familiarity with ticketing systems like Zendesk or Jira., Basic knowledge of coding languages such as Python, Java, or JavaScript, and experience with IDEs like VSCode or JetBrains..

Key responsabilities:

  • Provide timely and effective technical support via Zoom, email, or chat.
  • Diagnose and resolve technical problems related to software and network connectivity.
  • Document customer interactions and solutions in a ticketing system (Zendesk).
  • Escalate complex issues to higher-level support or engineering teams.

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Wing Assistant Scaleup https://wingassistant.com/
1001 - 5000 Employees
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Job description

Please whitelist the domains "lever.co" and "hire.lever.co" with your email provider to make sure you get our emails.
Disclaimer: This is a generic job description for the position stated below. Actual tasks and tools will be discussed further when you reach the final interview stage. Please ensure you apply for the right job based on your location and experience. We prioritize people who can do this successfully!

IT Helpdesk Support

About Client:
The client is an AI coding company 

Client Schedule: 9:00 am-5:00 pm PST

Job Overview
The client is looking for IT Helpdesk Support to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and network problems and help our customers install applications and programs. This role involves resolving technical issues, answering inquiries, and ensuring customer satisfaction. 

Key Responsibilities 
Provide timely and effective technical support via Zoom, email, or chat. 
Diagnose and resolve technical problems related to software and network connectivity. 
Document customer interactions and solutions in a ticketing system (Zendesk). 
Escalate complex issues to higher-level support or engineering teams.
Stay up-to-date on product knowledge and technical advancements.
Contribute to knowledge base articles and internal documentation. 

Qualifications & Requirements
Bachelor’s degree in Computer Science or a related field (or equivalent hands-on experience). 
3+ years of Experience in a technical support role troubleshooting software and network-related issues. 
Proficiency in software and network troubleshooting. 
Familiarity with ticketing systems (e.g., Zendesk, Jira). 
Basic knowledge of coding languages such as Python, Java, or JavaScript.
Experience with IDEs such as VSCode, JetBrains, Eclipse, or Visual Studio. 
Familiarity working with IDEs. Advantages to working with VSCode or JetBrains (IntelliJ) IDEs.  
Experience reproducing customer issues. Experience working closely with engineering teams  
Excellent verbal and written communication skills. 
Customer-focused mindset with a commitment to delivering top-tier support. 
Ability to work both independently and collaboratively in a fast-paced environment. 
Patience and empathy when assisting users with technical issues.

Technical Requirements:
• USB Headset with Noise Cancellation feature
• Working Webcam
• Computer with at least 1.8 GHz processor and at least 4GB RAM
• Main Internet Service Speed: at least 25 Mbps cable connection
• Backup Internet Service Speed: at least 10 Mbps

Benefits:
• Health Insurance (HMO)
• Performance Incentives
• Job Security and Stability
• Paid Training
• Inclusive Culture
• Upskilling Opportunities
• 100% Work-From-Home
• Exceptionally Supportive Team
• Opportunities for Career Growth
• Fun Work Environment
• Holiday & Overtime Pay

Schedule: US work hours (20-40 hours per week)
Location: This is a remote job

Salary Package (with HMO): 
• Entry Level (1-3 years of experience): Up to PHP 45,000
• Intermediate Level (3-5 years of experience): Up to PHP 53,000
• Expert Level (5+ years of experience): Up to PHP 56,000

Please note:
• Only qualified candidates will be invited to take the assessment & scheduled for an interview.
• We have other vacancies that might interest your friends & colleagues. They can check us out at our Jobs Website.
• You may also refer your friends using our Affiliate Marketing Program and earn up to $30 if your referral is hired.

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Network TroubleshootingHelp Desk SupportCode EditorPython (Programming Language)JavaScript (Programming Language)Eclipse (Software)Java (Programming Language)Microsoft Visual StudioIntelliJ IDEA

Other Skills

  • Troubleshooting (Problem Solving)
  • Customer Service
  • Empathy
  • Teamwork
  • Patience
  • Communication
Are you interested?

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