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IT Helpdesk with Scripting & Automation background

Remote: 
Full Remote
Contract: 
Full time
Work from: 
Philippines

Offer summary

Qualifications:

Basic scripting skills in Python, Bash, or similar for automation tasks., Strong problem-solving abilities to troubleshoot technical issues effectively., Excellent written English communication skills for partner support via email and Slack., Previous experience in technical support, customer service, or data operations is preferred..

Key responsabilities:

  • Communicate with content partners to assist with data transfer via email and Slack.
  • Troubleshoot and resolve technical issues encountered by partners during file transfers.
  • Develop scripts to automate file downloads and uploads to S3 storage.
  • Assist with Salesforce-related integrations and workflows as needed.

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Job description

Please whitelist the domains "lever.co" and "hire.lever.co" with your email provider to make sure you get our emails.
Disclaimer: This is a generic job description for the position stated below. Actual tasks and tools will be discussed further when you reach the final interview stage. Please ensure you apply for the right job based on your location and experience. We prioritize people who can do this successfully!

IT/Helpdesk Support

About the Client 
Clients build the structured video dataset for AI, helping content owners efficiently license their video data while providing AI companies with high-quality, searchable, and curated video datasets.

Client Schedule: 6:00 AM- 3:00 PM PST 

Job Overview 
The client is looking for IT Helpdesk Support to assist our content partners with transferring their video data to us. This role is a mix of customer support, technical troubleshooting, and hands-on data transfer operations using AWS and automation scripts.

Key Responsibilities
Partner Coordination – Communicate with content partners over email and Slack to assist with data transfer.
Technical Support – Troubleshoot and resolve issues when partners face problems copying files.
Scripting & Automation – Develop parallelized scripts to download files from a CSV list of URLs and upload them to our S3 storage.
File Management – Organize and move files as needed when partners make mistakes in their transfers.
Salesforce Support – Assist with Salesforce-related integrations and workflows as needed.

Qualifications & Requirements
Basic scripting skills (Python, Bash, or similar) to automate file transfers.
Strong problem-solving skills and ability to troubleshoot technical issues.
Excellent written English communication skills for supporting partners over email and Slack.
Familiarity with Salesforce integrations is a plus.
Previous experience in technical support, customer service, or data operations is preferred.
Flexible working hours, but must be available to support partners in various time zones.
Must have reliable internet and a stable work setup to handle large file transfers.

Technical Requirements:
• USB Headset with Noise Cancellation feature
• Working Webcam
• Computer with at least 1.8 GHz processor and at least 4GB RAM
• Main Internet Service Speed: at least 25 Mbps cable connection
• Backup Internet Service Speed: at least 10 Mbps

Benefits:
• Health Insurance (HMO)
• Performance Incentives
• Job Security and Stability
• Paid Training
• Inclusive Culture
• Upskilling Opportunities
• 100% Work-From-Home
• Exceptionally Supportive Team
• Opportunities for Career Growth
• Fun Work Environment
• Holiday & Overtime Pay

Schedule: US work hours (40 hours per week)
Location: This is a remote job

Salary Package (with HMO): 
• Intermediate Level (3-5 years of experience): Up to PHP 53,000

Please note:
• Only qualified candidates will be invited to take the assessment & scheduled for an interview.
• We have other vacancies that might interest your friends & colleagues. They can check us out at our Jobs Website.
• You may also refer your friends using our Affiliate Marketing Program and earn up to $30 if your referral is hired.

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

File ManagementAWS Cloud ServicesScriptingHelp Desk SupportSalesforcePython (Programming Language)Data ProcessingBash (Scripting Language)Integration Platforms

Other Skills

  • Customer Service
  • Problem Solving
  • Communication
Are you interested?

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