Offer summary

Qualifications:

Bachelor's Degree with 5+ years of experience in DTC or consumer-focused business operations and management., Strong analytical skills with proficiency in data analysis tools like Microsoft Excel and Power BI., Proven track record of driving measurable business impact through strategic initiatives and hands-on execution., Excellent communication skills and experience managing multiple stakeholders in a collaborative environment..

Key responsabilities:

Own the execution and optimization of core business processes across various departments to drive efficiency and scalability.

Drive customer acquisition and retention through oversight of e-commerce operations and user experience.

Lead and execute key revenue-driving projects from ideation through implementation and measurement.

Serve as the primary contact for external partners, ensuring partnerships deliver value and align with business goals.

Job description

We are looking for a dynamic Manager of Private Pay Operations & Growth (Direct to Consumer) to join our team and play a crucial role in driving and executing the growth strategy for Mom’s Meals’ rapidly growing direct-to-consumer (DTC or currently known as Private Pay) business.

Reporting directly to the Director of Private Pay, this individual will work cross-functionally to support both the strategic and operational drivers of DTC growth. This role is perfect for someone who thrives in a fast-paced, entrepreneurial environment and has a proven ability to manage complex projects while ensuring the smooth day-to-day execution of business operations.

The Manager will be responsible for leading and optimizing key customer-facing business processes, overseeing strategic initiatives, and collaborating with multiple teams to ensure the business meets its growth objectives. This person will serve as a key partner to the Director, as well as the cross-functional and external agency teams, to ensure business goals are achieved through hands-on execution, process optimization, and cross-functional collaboration.

Salary range: $100,003-130,003

Position Responsibilities may include, but not limited to

Core Business Operations Management: Own the execution and optimization of core business processes across marketing, fulfillment, logistics, IT, analytics, compliance, and customer care to drive efficiency, accuracy, and scalability; work to continually improve processes and streamline operations to support business growth

Customer Order Experience: Drive acquisition and retention gains through oversight of e-commerce operations and user experience via digital and phone-based interactions; collaborate closely with e-commerce and customer care to shape recommendations and develop execution plans for program enhancements

End-to-End Strategic Project Management: Lead and execute key revenue-driving projects from ideation through implementation and measurement; these projects may span marketing, e-commerce development, customer care, logistics, analytics, and more, with a focus on ensuring that all initiatives align with overall business objectives

Growth and Optimization Initiatives: Identify new growth opportunities and optimization areas, develop business cases for them, and drive them through to execution including collaborating with internal teams to ensure that the initiatives have measurable impacts on business performance

Strategic Partnership Management: Serve as the primary contact for select external partners, ensuring that partnerships are nurtured and delivering value; collaborate closely with the marketing and sales teams to identify opportunities to deepen engagement with partners and achieve business goals

Business Performance Analysis: Partner with the Director to develop clear KPIs and dashboards that help us manage performance and gain insights into all key aspects of our DTC business, including user and partner experience

Cross-Functional Leadership: Work across various departments and teams to ensure that everyone is aligned on the business's goals; foster a collaborative environment where information is shared openly, and the team is equipped to execute effectively

Required Skills and Experience

Bachelor's Degree with 5+ years of experience in DTC and/or consumer-focused business operations & management, strategic project management, and/or similar roles

Strong growth mindset with a proven track record of driving measurable business impact through both strategic initiatives and hands-on execution

Highly analytical with excellent attention to detail; experienced in analyzing data (especially via Microsoft Excel and/or Power BI) to uncover actionable insights and visual output for diverse audiences

Creative problem solver with a bias towards action and a deep curiosity for solving business challenges and understanding consumer needs

Comfortable in a dynamic, fast-paced environment that requires frequent context switching and a high degree of flexibility

Excellent communication skills with experience managing multiple stakeholders in a cross-functional and collaborative environment

A thoughtful, empathetic leader who is passionate about mission-driven work and committed to providing the best experience for customers

Preferred Skills and Experience

Experience in driving growth for a direct-to-consumer business

Familiarity with the healthcare industry or other highly regulated industries

Physical Requirements

Repetitive motions that include the wrists, hands and/or fingers

Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods

Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus

Required profile