Offer summary

Qualifications:

At least 2 years of experience in a customer service role, preferably in online retail., Strong communication skills with a focus on professional issue resolution., Proficiency in Microsoft Office or Google applications at a basic to intermediate level., Ability to work in fast-paced, team-oriented environments..

Key responsabilities:

Deliver first-level email support to customers, sellers, and suppliers.

Take ownership of customer inquiries and ensure timely resolution.

Coordinate with suppliers and warehouse teams regarding deliveries and warranty claims.

Meet and exceed productivity and customer satisfaction KPIs.

Job description

Our client is a leading international online retailer with a strong presence in Australia, New Zealand, and South-East Asia. They operate under multiple renowned brands, offering customers access to premium products at discounted prices.

They are now seeking a motivated and customer-focused Customer Service Executive to deliver exceptional email-based support to customers, sellers, and suppliers.

Job Responsibilities:

Deliver professional and efficient first-level email support to customers, sellers, and suppliers.
Take ownership of customer inquiries, ensuring timely and effective resolution.
Address customer complaints, escalate issues to relevant teams when necessary, and follow up to ensure resolution.
Coordinate with suppliers, sellers, and warehouse teams to manage deliveries, short shipments, warranty claims, and related issues.
Provide customers with accurate updates regarding their inquiries.
Uphold strict confidentiality standards for customer information.
Inform the team manager of any significant customer or supplier concerns.
Consistently meet and exceed productivity and customer satisfaction KPIs.
Perform additional administrative duties as required.

Requirements

At least 2 years of experience in a customer service role, ideally in a high-volume email or live chat environment.
Must have an Online Retail Industry experience.
Proven ability to communicate effectively and professionally resolve issues.
Strong organisational and time management skills, with the ability to prioritise tasks and meet deadlines.
Must provide a proactive approach to problem-solving and achieving performance targets.
Proficiency in Microsoft Office or Google applications at a basic to intermediate level.
Ability to quickly learn and execute tasks based on training manuals.
Experience working in fast-paced, team-oriented environments.

Benefits