Offer summary

Qualifications:

Previous experience in an Arrears or Collections environment is essential., Experience dealing with vulnerable customers in a regulated setting is required., Strong interpersonal skills and a friendly nature are necessary for providing excellent customer service., Proactive problem-solving abilities and a team-oriented mindset are important for success in this role..

Key responsabilities:

Handle calls from customers in debt recovery, providing empathetic support and guidance.

Conduct income and expenditure assessments to determine affordability and establish sustainable payment plans.

Recommend external organizations for additional customer support, such as Citizen’s Advice or debt charities.

Collaborate with team members to ensure a cohesive approach to customer service and problem resolution.

Job description

At Target Group, we're not just about deadlines and deliverables; we're about making a real impact in the Financial Services and Technology sectors. We thrive on innovation and the ability to adapt, and we're looking for an Arrears Executive who shares our passion for progress!

We offer a fully remote contract and a starting salary of £23,809.50

37.5 Hours Per Week, between 8am and 8pm

1 in 2 Saturdays

Start Date: Monday 19 May

As an Arrears Executive with Target, you will play a vital role in supporting and guiding our customers who find themselves in financial difficulty.

More Specifically, you'll....

Take calls from customers who are in a debt recovery process, listening to their situation, being empathetic and trying to reduce any worries they may have
Complete income and expenditure assessments to review their affordability, with the aim of setting up sustainable payment arrangements
Use your initiative to recommend organisations that may be able to assist the customer, such as Citizen’s Advice or debt charities

Requirements

What We're Looking For!

A People Person – someone who has a friendly nature, enjoys speaking with people and can provide the best possible customer service
Someone who cares about their job and the difference you can make to our customers
A Team Player – our people are at the heart of what we do so being able to work collaboratively as a team is paramount
Someone who is pro-active, inquisitive and problem solving by nature
Previous experience within an Arrears or Collections environment
Previous experience dealing with vulnerable customers in a regulated environment

If you're looking for a vibrant team that celebrates success and innovation, your journey with Target Group starts here!

Benefits

Core Benefits:

30 days holiday PLUS bank holidays (That's right! 30 days from Day 1)
Defined Pension Contribution Scheme (Employer matched up to 6%)
Employee Discount Scheme, access to discounts and offers across 100s of leading retailers.
Company Paid Private Medical Insurance (benefit in kind)
Group Life Assurance
Group Income Protection
Annual Pay Review
Discretionary Annual Bonus Scheme
Help@Hand – Confidential access to health and wellbeing support to include Employee Assistance Program
Free Flu Vaccinations, Eye Tests and employer contribution towards glasses
Recognition Scheme
Free Mortgage Advice and Support

My Flex, our flexible benefits scheme gives colleagues access to additional benefits to supplement their core package. My Flex can save colleagues money by taking advantage of our corporate rates and also help spread the cost, through our monthly payroll deductions.