Voice Business Analysts

On behalf of our healthcare client, Affinity Healthcare Solutions is looking for a senior level infrastructure Business Analyst is required, with relevant technical, communication, planning, delivery, and leadership skills to provide analysis and support on project activities including network infrastructure assessments, requirements gathering, vendor interactions, documentation, testing and implementation planning.

Responsibilities:

• Gap analysis and support for mitigation planning - the proactive identification of requirements that may not be fulfilled completely and framing new options for Executive consumption

• Document current state, identifying critical issues related to obsolete hardware and software, support defining future state and determine the activities required to move from current to the future state for a set or processes and/or business and technical requirements

• Collaborate with stakeholders to gather detailed requirements for transitioning outdated phone and voicemail systems to managed services.

• Translate conceptual requirements into functional requirements in a clear manner that is comprehensible to Voice Architects and the project team

• Validating requirements by developing test cases and providing traceability to requirements

• Create process models, specifications, diagrams, and charts to provide direction to technical subject matter experts and teams

• Assess current capacity limitations of the phone and voicemail system and plan for accommodating new users, particularly for new facilities.

• Evaluate risks associated with voicemail and phone system failures, prioritizing critical clinical and business operations at risk.

• Analyze integration points within the voice system, ensuring a seamless transition to managed services with maintained dependencies.

• Collaborate with network infrastructure teams to assess and document the current state, identifying remediation requirements for a robust network.

• Interface with vendors to gather information on end-of-support status and engage with managed service providers for project alignment.

• Create detailed documentation for the migration and transition plan, including timelines, dependencies, and milestones.

• Develop Day Two support documentation for Tier 1 to Tier 4 support processes.

• Coordinate and support in-depth testing, including end-user reviews, for modified and new processes

• Support the development of user manuals and training materials to facilitate a smooth transition for end-users.

• Develop a comprehensive plan for decommissioning obsolete voicemail and phone systems in compliance with organizational policies.

• Support the development of a communication plan to keep stakeholders informed of progress, risks, and changes in the project timeline.

Example Deliverables:

• Transition and migration plan documents

• Network infrastructure remediation assessment reports

• Requirements documentation

• Integration report outlining smooth integration between managed and existing voice system components

• Test plan and testing results outcomes documentation

• Day Two support documentation

• Decommissioning plan

Qualifications:

• A level of education, training, and experience equivalent to a degree in Project Management, Health Administration, Business Administration, Information Management, or a related discipline

• Creative and analytical thinker with strong problem-solving skills, able to work independently

• Demonstrated ability to meet deadlines, handle and prioritize requests, manage laterally and upwards

• Vendor management experience - scoping, milestone governance, progress evaluation, tendering and contract management

• Strong analytical and problem-solving skills

• Excellent communication and interpersonal skills

• Excellent proficiency with MS Office toolsets (Word, Excel, Visio, Project)

• Excellent written and oral communication skills

Hourly Rate: $70.00 Per Hour.

Affinity Earn:

Know someone who’s great for this or any of our open roles? Earn up to $4,000/year for each successful referral through Affinity Earn. You can also earn up to $50,000 for helping us find new clients. Learn about our referral program at https://affinity-group.ca/earn/ or browse our jobs & follow us at https://www.linkedin.com/company/affinity-staffing/jobs/

About Affinity:

Affinity Group is a technology and business consulting and services company. We believe in creating long term relationships between clients and consultants that foster a mutually beneficial partnership. Affinity is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit and business need.

For more information on Affinity, please visit www.affinity-group.ca

Job Number: 11899