Analyst II, Business Product

Thank you for considering a career at Ensemble Health Partners!

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

O.N.E Purpose:

• Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
• Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.
  
  
  

The Opportunity:

This role is responsible for solving difficult problems and providing clear, concise, and proactive communication. The Analyst II, Business Product conducts persona interviews, documents user journeys and pain points, and understands and documents problems to be solved. Additionally, this role gathers, documents, and validates product and business requirements, leveraging data, policies, and practices to help influence decision-making. The ideal candidate completes tasks in line with capability and feature priorities, demonstrates initiative and accountability, and prioritizes risks and dependencies. The Analyst II, Business Product is a trusted partner to end users and managers, and actively contributes to a collaborative team environment. It is strongly preferred that the selected individual have professional experience within revenue cycle management solutions and services.

Requirements:

• RCM exposure/professional experience, highly preferred
• Healthcare industry experience, strongly preferred
• Attention to detail required
• Self-driven and detail-oriented
• Agile methodology experience, strongly preferred
• Solid understanding of business processes
• Minimum of 2 years of relevant work experience.
• Excellent written and verbal communication skills.
• Strong analytical and problem-solving abilities.
• Detail-oriented with excellent organizational skills.
• Ability to prioritize and manage multiple tasks effectively.
• Collaborative team player with a trusted partnership approach to stakeholders.
  
  
  

Job Responsibilities:

• Conduct persona interviews to identify user needs and pain points for each user persona.
• Document user journeys to visualize the steps taken by each user persona and identify areas for improvement.
• Gather, document, and validate product and business requirements, ensuring accuracy and completeness.
• Use data, policies, and industry best practices to help influence decision-making and guide product development.
• Complete tasks in line with capability and feature priorities, maintaining a focus on timeliness and quality.
• Demonstrate initiative and accountability by executing assigned tasks with efficiency and accuracy.
• Document and prioritize risks and dependencies identified by others, proactively communicating them to the product manager.
• Perform product analysis and provide options for recommendations based on findings.
• Analyze data and trends to support fact-based business decisions and validate product hypotheses.
• Understand and document problems to be solved, ensuring clarity and alignment with stakeholder expectations.
• Conduct market and user research, as well as trend analysis, to stay informed about industry developments.
• Develop a solid understanding of technical direction, proposed solutions, and means to meet stakeholder needs.
• Maintain awareness of technology trends and tools relevant to the product domain.
• Assist with documenting data flow, technology integrations, and patterns, as needed.
  
  
  
  
  

Join An Award-winning Company

Five-time winner of “Best in KLAS” 2020-2022, 2024-2025

Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024

22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024

Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024

Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023

Energage Top Workplaces USA 2022-2024

Fortune Media Best Workplaces in Healthcare 2024

Monster Top Workplace for Remote Work 2024

Great Place to Work certified 2023-2024

• Innovation
• Work-Life Flexibility
• Leadership
• Purpose + Values
  
  
  

Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:

• Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
• Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.
• Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
• Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.
  
  
  

Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories.

Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact TA@ensemblehp.com.

This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.

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