Customer Care Representative - Australia

What We're Looking For

Lovers of fitness and advocates for wellness businesses wanted! Our customer experience team supports our partners with using our product and helping them to grow their wellness businesses. We also represents the voice of our partners internally. If you love building relationships, making people smile, and increasing access to wellness around the world, we want to meet you! Fitness & wellness providers already using Arketa is a Bonus 💃🏻

Note: We are looking for a shift for candidates in Australia or candidates that are available to work in that timezone.

The Role

• Support our Partners (customers) by answering their questions with speedy, friendly responses via chat or email
• Go above and beyond in creating a magical experience for our customers by hopping on a Zoom call to walk through their inquiries
• Guide new Partners once they have finished onboarding and help with migrations
• Troubleshooting and problem solving quickly to deliver fast responses
• Turn grumpy folks into our biggest fans using empathy, transparency, and de-escalation
• Become an expert on all things Arketa by learning new tools and keeping our customers educated
• Always advocating for our Partners while also advocating for Arketa
• Report on insights + industry feedback from customers to improve product features
  
  

The You

• You love meeting and helping new people, kindness comes easily to you, and you have a great attitude!
• You have worked behind the desk of a wellness business (i.e. a yoga, pilates, bootcamp studio or something similar), using industry software like MBO, Arketa, or an equivalent.
• You have previous experience in a role requiring impeccable written communications across social and email.
• Have great judgment and can problem solve on your feet, always keeping the customer experience in mind.
• Ability to identify opportunities for process improvement that contributes to a first-class customer experience.
• Can explain complex issues clearly.
• Great at multi-tasking. Able to manage numerous requests and time demands concurrently, while achieving goals.
• Team player - we're in this together. You will play an integral part of helping our team and work hard to help achieve goals.
• Organized, self-sufficient and a go-getter. Able to go above and beyond what is expected of you.
• Four-year post-secondary education/Bachelor's degree (preferred).
• Experience with Intercom, Slack, Notion and Google Suite a big plus. If not, the ability to learn new tech fast will be very important.
• 1-2 years experience in a Customer Support, Communications/PR, or social-oriented role.
  
  

The Benefits

• Unlimited PTO / sick leave
• Annual company retreat
  
  

About Arketa

Arketa is shaping the future of the fitness + wellness industry.

We make it easier than ever for fitness professionals to start, run and scale their own businesses. Our platform allows the wellness + coaching industry to host classes, monetize on-demand content, and build community-driven courses from their own website.

The future of wellness has more voices in the space who bring inclusion, diversity, and creativity to movement, so working out is a better experience than ever before.

Arketa's culture embraces diverse perspectives, outside-the-box thinking, and collaborative problem-solving. You're encouraged to apply even if your experience doesn't exactly match the description. We believe in motivating our employees to succeed at the highest level—and letting them know that we have their backs when things get tough. Arketa offers competitive compensation, health insurance, generous vacation time, and an in-class fitness and wellness budget!

We're looking for talented team members looking to create the future with us.