Offer summary

Qualifications:

University degree in a related field such as Computer Software or Project Management., 2 to 3 years of direct project management experience, particularly in ISP or Telecoms companies., Strong familiarity with project management software and experience in personnel management., Advanced skills in English and Spanish, with Portuguese being a plus..

Key responsabilities:

Define project scope, goals, and deliverables in collaboration with stakeholders.

Manage a team of Professional Services Consultants, including onboarding and skillset development.

Track project progress, manage client issues, and communicate expectations clearly to all parties.

Proactively manage changes in project scope and conduct project post-mortems to identify areas for improvement.

Job description

Want to build a faster, more connected future?

Are you passionate about solving problems and delivering next-generation software to enhance the Internet experience?

Join a global leader creating software for broadband service providers. We have been growing since 1992 and now work with some of the top service providers worldwide to deliver solutions that are innovative, creative, and make life easier for millions of subscribers. We are in a growth phase and are seeking a Technical Project Manager who thrives in a fast-paced global team environment.

Reporting to the Head of Professional Services, the Technical Project Manager is an important part of the Americas implementation project team. Working with Americas- based customers throughout the software project implementation process, the Technical Project Manager is relied upon to provide expert knowledge and ensure that the software is ready for customer use with support from the Implementation Consultants for that region.

The position requires sound judgment, client-centric attitude, ability to communicate software/solution value to customers, and the ability to adjust promptly and efficiently to shifting priorities, demands and timelines through analytical and problem-solving capabilities.

The candidate must be persuasive, encouraging, motivating, and able to interpret communication styles of team members and customers from varied backgrounds and countries. This is a primarily remote position, based in Mexico.

Job Description:

Define best practices, project scope, goals and deliverables that support both customer and vendor goals in collaboration with senior management and stakeholders.

Manage a Team of Professional Services Consultants: Onboarding, hiring, objectives, evaluations, and skillset development

Collaborate with Engineering on Product side deliverables, coordinate events and tasks between vendors and customers
Estimate the resources and participants needed to achieve project goals and develop full-scale project plans and associated communications documents.

Effectively communicate project expectations to customers, team members and stakeholders in a timely and clear fashion.

Track project progress and manage the client issue escalation path
Liaise with all project stakeholders on an ongoing basis.

Determine and assess need for additional staff and/or consultants required for successful completion during the project cycle, through negotiation with senior management.

Delegate tasks and responsibilities to appropriate personnel across multiple departments.

Identify and resolve issues and conflicts within the project team.

Plan and schedule project timelines and milestones using appropriate tools.

Develop and deliver progress reports, proposals, requirements documentation, and presentations.

Determine the frequency and content of status reports from the project team, analyze results, and troubleshoot problem areas.

Proactively manage changes in project scope, identify potential crises, and devise contingency plans.

Define project success criteria and disseminate them to involved parties throughout the project life cycle.

Coach, mentor, motivate and supervise project team members and contractors, and influence them to take positive action and accountability for their assigned work.

Build, develop, and grow any business relationships vital to the success of the project.

Conduct project post mortems and create a recommendations report in order to identify successful and unsuccessful project elements.

Maintain project information in Cloud Coach and other related PS tools

Travel to various offices and customer locations required (estimated 15% travel)

Qualifications:

University degree in a related field (e.g. Computer Software, Project Management, Electronic Engineering).

Experience with ISP or Telecoms companies

2 to 3 years direct work experience in a project management capacity, including all aspects of process development and execution.

Strong familiarity with project management software.

Demonstrated experience in personnel management.

Work experience within Professional Services department / Organization

Knowledge of telecommunications domain and standards, having work experience in TR-069, DOCSIS, PacketCable, GPON, Metro Ethernet, DHCP, DNS, VoIP, BSS/OSS