Bilingual Benefits Specialist

OneSource Virtual (OSV) has helped more than 1,000 Workday customers take their teams from transactional to transformational with innovative technology and services for HR, payroll, and finance. Founded in 2008, OSV is the leading exclusive provider of Business-Process-as-a-Service (BPaaS) solutions for Workday, delivering services with unparalleled choice, unwavering commitment, and uncompromising support. OneSource Virtual’s global headquarters is located in Dallas, Texas, with additional locations across North America and Europe. Find your company’s solution at www.onesourcevirtual.com.

Position Summary/Objective

The Bilingual Benefits Specialist is responsible for supporting the Employee Services Team and utilizing the Workday, case management, knowledgebase and contact center technologies and processes.  Service teams functional areas of support:  Benefit Administration, Help Desk and/or Workforce Administration.

Essential Functions/Duties/Responsibilities

• Provides professional and timely service to internal and external customers
• Processes benefit-related changes such as life-status changes, address changes, etc.
• Resolves benefit administration service issues with internal staff and outside Vendors
• Counsels employees regarding benefit programs including plan features, procedures, eligibility, and premium information
• Performs monthly reconciliation of Carrier invoices to report to customers

Competencies

• Effective communication skills via telephone, email and in-person
• Must be willing to adapt and display positive attitude
• Ability to work independently and as part of a team
• Must value and promote team spirit, have outstanding interpersonal skill set; exhibit professionalism within the workplace
• Maintain punctuality and adherence to set schedule with extra hours as needed
• Must be able to cope in fast-paced, demanding environment and manage sensitive, confidential issues.
• Analytical skills; strong research and follow up skills
• Ability to multi-task
• Must value and promote team spirit, have outstanding interpersonal skill set; exhibit professionalism within the workplace; maintain punctuality and adherence to set schedule with extra hours as needed; have solid research and follow-up skills
• Must be able to cope in fast-paced, demanding environment and manage sensitive, confidential issues

Supervisory Responsibility

This role does not have supervisory responsibilities

Qualifications and Experience

• BA/BS or equivalent experience preferred
• Bi-lingual in Spanish or French
• 2-5 years of related benefits experience and/or training
• Customer Service experience a must
• Must have knowledge of group life and health; knowledge of federal regulations such as Section 125, ERISA and COBRA
• Must be able to cope in fast-paced, demanding environment and manage sensitive, confidential issues.
• Professional communication skills
• Proficient PC Skills (Microsoft Office, Outlook, HRIS, etc…)

Preferred Skills

• Bachelor’s degree preferred 

#LI-REMOTE

You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.