Collections Specialist - Romania

At Multitude, we’re more than just a listed European FinTech company—we’re a team driving financial innovation. We provide digital lending and online banking services that empower consumers, SMEs, and FinTechs to grow and succeed.

Powered by our Banking-as-a-Service Growth Platform, we operate through three business units: Ferratum, offering seamless mobile banking for consumers; CapitalBox, providing flexible financing for SMEs; and Multitude Bank, supporting non-bank lenders and FinTechs.

In 2023, we achieved €230.5 million in turnover, a testament to our strong financial performance. With 800+ employees across 25 countries, we’re shaping the future of finance in 16 markets. Founded in 2005 in Finland, Multitude is proudly listed on the Frankfurt Stock Exchange (FRU).

We are looking for a proactive and persuasive Collections Specialist to join our team in Romania. In this role, you’ll engage directly with customers whose payments are overdue, supporting them in resolving their debts while maintaining a professional and empathetic approach. Your ability to communicate, negotiate, and resolve issues will be critical to securing repayments and contributing to overall portfolio health. 

Your focus:

• Conduct outbound calls and emails to customers with overdue payments.
• Negotiate and motivate customers to repay debts in a structured and respectful manner.
• Understand and document reasons for payment delays through interviews.
• Monitor and follow up on established payment agreements to ensure compliance.
• Perform skip tracing to update and verify debtor contact information.
• Accurately register collection activities in internal systems and tools.
• Assist with additional tasks as assigned by the line manager.

Required Skills & Qualifications:

Must-Have:

• Fluent in Romanian and English, both written and spoken.
• Excellent interpersonal and communication skills to engage with a diverse customer base.
• Strong negotiation, conflict resolution, and problem-solving abilities.
• Confident and results-driven mindset with a high degree of initiative.

Nice-to-Have:

• Previous experience in collections or customer service roles.
• Familiarity with call handling systems or debt collection software.

We offer:

At Multitude, we believe in empowering our employees to thrive personally and professionally. Here's what you can look forward to:

• A Truly Global Workplace – work with professionals from 40+ nationalities, bringing diverse expertise, perspectives, and a collaborative international culture.
• Hybrid & Flexible Work – we support work-life balance with remote work options and modern office spaces across Europe.
• A Culture of Growth – we invest in your future, offering LinkedIn Learning, mentorship, and professional development programmes, including HiPo and leadership development initiatives to support career advancement.
• Financial Growth Opportunities – benefit from our share purchase matching programme, allowing you to invest in your future with matched contributions and long-term financial rewards.
• Workation Programme – work remotely from different countries for up to 2 months per year, experiencing new cultures while staying connected and productive.

If you’re motivated to make a difference in collections and thrive in a performance-driven, customer-centric environment, we’d love to hear from you!

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