Support Specialist

This is a remote position.

What You Will Do:

• Manage tickets escalated from Level 2 Support teams across international markets.
  

• Investigate system issues by reviewing logs and system data, distinguishing between bugs and feature requests.
  

• Assign bugs to appropriate developers (front-end or back-end) and monitor resolution progress.
  

• Communicate real-time updates to Level 2 Support based on issue criticality.
  

• Collaborate with developers and DevOps teams to facilitate bug resolution and system improvements.
  

• Plan and prioritize tasks to manage a team of up to 5 developers.
  

• Draft detailed tickets and documentation for development teams.
  

• Oversee release deployments, ensuring proper testing and addressing any post-release issues.
  

What We Are Looking For:

• Experience in Level 3 support, digital project management, or software development.
  

• Knowledge of Java, Node.js, and JavaScript, as well as database systems like MySQL, SQL, and MongoDB.
  

• Familiarity with DevOps practices and tools.
  

• Ability to read logs, diagnose technical issues, and communicate effectively with technical teams.
  

• Experience working in agile environments and proficiency in project management tools (e.g., Jira, Trello).
  

• Strong understanding of e-commerce platforms and international operations.
  

• Excellent communication skills in English (written and spoken).
  

• Capacity to manage multiple priorities in a fast-paced environment.
  

Nice to Have:

• Experience with system migration projects.
  

• Background in supporting global e-commerce platforms.
  

• Familiarity with Commercetools and cloud-based architectures.
  

What We Offer:

• A workplace that values innovation and personal growth.
  

• Opportunities to work on high-impact projects.
  

• Flexible hours and remote work options.
  

• Support for professional development, including training and certifications.
  

• Health and life insurance.
  

• 25 days of annual leave.