DoD SkillBridge: Operations Administrator at Vets2PM

Offer summary

Qualifications:

1 to 2 years of experience in data management and operations support roles., Proficient in Google Drive, Documents, Sheets, and Slides; MS Office Suite experience is a plus., Strong written and verbal communication skills., Ability to work independently in a remote environment and manage multiple priorities..

Key responsabilities:

Manage various administrative tasks related to operations, focusing on customer accounts and sales opportunities.

Create and maintain data in Salesforce.com CRM and Certinia to ensure accuracy.

Facilitate meetings to resolve issues and assist in onboarding and offboarding employees.

Provide troubleshooting support to the operations team and suggest process improvements.

Job description

This is a remote position.

DoD SkillBridge Internship: Operations Administrator
SkillBridge Industry Mentor: Uptima
SkillBridge Provider: Vets2PM LLC
Location: Remote

Compensation (if hired after the internship): $73K-$82K/year depending on knowledge, skills, and abilities. This is an estimate.

Applicants must be active-duty U.S. Military Members who qualify for the DoD SkillBridge Program.

To Apply:

Go to www.vets2pm.com/skillbridge and complete the SkillBridge interest form.

Return to this posting and click ‘Apply’.

About the company:
Uptima is 40% Veterans and Military Spouses. At Uptima, those from the military community are deeply valued for their service and their unique talents and perspectives that their background has given them. Our core behaviors of Curiosity, Stewardship, and Team Player are directly influenced by the effect our Military Community members have on our organization and our customers.

Company website: https://uptima.com/

Summary:

Uptima is seeking an Operations Administrator who has professional experience that will enable them to serve a variety of key needs within Operations. The ideal candidate will have proven experience working in data management and operations support roles, and preferably has experience with customer relation management (CRM) and professional services (PSA) applications, specifically Salesforce.com CRM and Certinia. Success in this role will also require strong skills in managing, maintaining, and creating reports-for data that is critical to making business decisions. Additionally, the ideal candidate will be able to collaborate and coordinate tasks for, and with operations management, delivery management and consultants, provide input for process improvement, solve problems and facilitate resolution of issues.

What an Operations Administrator is responsible for:

Various administrative tasks related to operations, with a primary focus on data related to customer accounts, sales opportunities, projects and resources
Creating, updating and maintaining the following data in a CRM application and professional services application (PSA), specifically Salesforce.com CRM and Certinia, as needed to ensure data is up to date with the latest information: Customer Accounts, Sales Opportunities, Resource Requests, Projects, Project Assignments
Ensuring approved process and data sources are used for entering and updating data in the PSA
Proactively seek out solutions for solving process and data issues that may risk the accuracy of data, and escalate to management when/if needed.
When requested, provide input for process improvements, proactively and as needed
Schedule and facilitate 1-on-1 or small group meetings to complete tasks and resolve issues
Assist in onboarding new employees and offboarding departing employees
Provide general troubleshooting and support to the operations team as needed
Verify and maintain the accuracy of data within the Salesforce platform

What is needed to be successful as an Operations Administrator:

1 to 2 years of proven experience in data management and operations support roles
Excellent written and verbal communication skills
Proficient with Google Drive, Documents, Sheets, and Slides, and experience with MS Office Suite is a plus.
Experience using Slack, Google Gemini and other AI products is a plus
Ability to operate effectively and independently on detailed tasks
Comfort with working in a fully remote environment using collaboration tools such as Slack, Zoom, Salesforce and GMail across a large team
Organizational style that enables high output across large number of tasks that require frequent re-prioritization while keeping stakeholders up to date on progress
Adaptability to the job and working in a fast-paced continually changing business and work environment while managing multiple priorities
Ability to prioritize initiatives, manage competing priorities, and execute with excellence
Emotional intelligence and ability to work with different personalities
Highest level of integrity and discretion in management of confidential information
Detail-oriented with a focus on data accuracy and consistency.

Vets2PM Provides:

Business Development Certification Training and Exam Fee (one voucher) from Vets2PM.
Mentorship and guidance via weekly SkillBridge Intern Zoom Meetings.
PM Fundamentals course, Resume writing, LinkedIn optimization, and interview skills course.
Other free resources, including an electronic copy of 'How to Speak Civilian Fluently'.

Other:

Not all internships include certification training by Vets2PM, as many host companies include their own internship-focused training instead. If selected for an internship with Vets2PM please read your approval email, letter, and training plan to be sure you understand what is included in your internship.

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