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Team Leader

Remote: 
Full Remote
Contract: 
Full time
Work from: 
North Carolina (USA)

Offer summary

Qualifications:

Minimum of 4 years of team management experience in a BPO or contact center environment., Strong leadership, communication, and problem-solving skills., Proven ability to provide high-level support to team members and customers., Experience with remote working and a proactive, self-motivated attitude..

Key responsabilities:

  • Lead and manage a team of customer success advisors to ensure high-quality service delivery.
  • Oversee daily operations and drive performance to meet established goals and metrics.
  • Coach and mentor team members to enhance their skills and effectiveness.
  • Develop strong relationships with internal teams and support a positive work environment.

Otonomee logo
Otonomee Scaleup https://www.otonomee.com/
51 - 200 Employees
See all jobs

Job description

About The Role
We are looking for a Team Manager to join the team. This is a permanent work from home position based inthe US  
 
Successful candidates will be supporting our amazing partner, Oura Health, makers of the renowned Oura Ring. The Oura Ring is a smart ring used by over 1 million people globally to track the likes of stress, illness detection, women’s health, heart rate and more 
 
This is an exciting opportunity for someone with managerial qualities and with a focus on growth. The successful will be responsible for leading and managing a team of customer success advisors to ensure the delivery of high-quality service to our clients. You will oversee daily operations, coach and mentor team members, and drive performance to meet or exceed established goals and metrics. This role requires strong leadership, communication, and problem-solving skills, along with a deep understanding of BPO operations and client management.
Your profile
  • You must have a minimum of 4 years’ Team Management experience, managing a team of Customer Support Advisors in a BPO/ Contact Centre environment   
  • You are competent in providing high-level support to both team members and customers   
  • You can demonstrate high levels of initiative with the ability to plan and prioritise tasks  
  • You are proven to be organised, methodical and rigorous.     
  • You have strong problem-solving skills with the ability to quickly identify key issues and provide effective solutions.   
  • You are a team player able to develop great relations with all internal teams.    
  • Have a growth mindset and are a proactive, self-motivated individual   
  • Have remote working experience and capabilities.  
  • English Proficiency & Comprehension (spoken and written)
Why us?
  • Fully Remote work based in the US 
  • A competitive salary
  • Equipment provided
  • Home office allowance
  • A Buddy on joining 
  • Online Gym and Wellbeing Studio.  
  • The opportunity for professional growth.  
  • Fun company events and team outings.  
  • Autonomy and Responsibility

 
OUR RECRUITMENT PROCESS 
 
Our recruitment process is 3 stages. 
 
  1. 30 min Teams interview with the Recruitment Team
  2. Language test if applicable to the role
  3. 45 min Teams interview with the Hiring Team
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About us

Otonomee is a purpose built, fully remote BPO. Otonomee was founded in 2020, headquarted in Ireland, to provide a different offering in the BPO industry. Otonomee provides global premium customer support to innovative Brands in Healthtech, Fintech, E Commerce, SaaS & Facilities Management.

Otonomee’s Founders and Senior Leadership Team had experienced firsthand the challenges in the traditional BPO industry. The pandemic (i.e. the adoption of remote work as viable working model) created an opportunity to build a new, vibrant business that solved those challenges for team members and for clients.

By leveraging Otonomee’s remote working model, we provide premium Customer Experience with a high quality, flexible and entrepreneurial approach.  Our Clients’ share our commitment to great Customer Service by promoting a positive employee experience and sustainable & equitable future.

Otonomee is a purpose driven company and a Certified BCorp since 2023. This means that we are one of 9,000 companies globally verified to meet high standards of social and environmental performance, transparency, and accountability.

We encourage equality, diversity, and inclusion in the workplace, promoting dignity and respect for all. We welcome your unique talents and contributions, our inclusive culture inspires us to be curious, be bold and speak openly. We strive for an inclusive culture where we all can feel respected, valued, and connected – Together we grow

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Client ServicesUtilities BPOPerformance ManagementRemote Administration

Other Skills

  • Team Management
  • Leadership
  • Mentorship
  • Customer Service
  • Coaching
  • Growth Mindedness
  • Organizational Skills
  • Teamwork
  • Communication
  • Problem Solving
Are you interested?

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