For 75 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about.
Job Summary
The Inside Sales Representative is a key contributor to the sales cycle supporting our overall sales organization being the point of contact for customers in the assigned territory. The Inside Sales Representative will maintain current business and work to expand and grow the assigned territory. Responsible for achieving or exceeding quarterly and annual sales targets from an assigned geographic territory for Charles River Cell Solutions.
Position will work remotely, from home office.
Essential Responsibilities
- Prepare and implement a comprehensive territory management plan including to identify new target accounts and opportunities
- Organize data on potential customers in your designated geographic region and use relevant CRM enterprise systems and tools to manage effectively
- Handle assigned inbound client calls and emails, qualify leads and provide timely responses
- Develop and qualify leads through prospecting and using tools such as Pardot with frequent outbound virtual customer communications
- Build relationships with relevant customers as decision-makers and users to influence the acceptance and use of products
- Communicate available services and inform customers of new relevant products in a timely manner.
- Leverage CRM tools and data to prepare and provide accurate territory forecasts throughout the year to track achievements versus goals.
- Work closely with the client services operations, finance, legal, and any other internal stakeholders relevant to the sales process.
- Gather data on marketing trends, competitor activities and competitive products and pricing.
- Position does not require customer facing travel but candidate may be required to participate in sales meetings and trade shows as necessary.
- Collaborates with companywide resources to achieve superior customer satisfaction
- Share customer problems/concerns with all appropriate departments for quality resolution
- Leverage enterprise systems and resources such as CRM, pricing tools, client funding data and client engagement data.
- Assist with special projects and perform other duties as assigned.
Job Qualifications
Education, Experience, and Licensure
• Bachelor’s degree (B.A./B.S.) or equivalent in science, business or marketing related discipline.
• Experience: 1-2 years customer service, sales or related industry experience.
• An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above.
• Proficient with customer relationship management software (i.e. SFDC, Microsoft Dynamics).
• Other: Strong communication and interpersonal skills. Organizational skills and attention to detail required. Proficient in word processing, spreadsheet and database software
Compensation Data
The pay range for this position is $36.06/hr - $40.87/hr USD annually. Please note that salaries vary within the range based on factors including, but not limited to, experience, skills, education, certifications, and location.
About Corporate Functions
The Corporate Functions provide operational support across Charles River in areas such as Human Resources, Finance, IT, Legal, Sales, Quality Assurance, Marketing, and Corporate Development. They partner with their colleagues across the company to develop and drive strategies and to set global standards. The functions are essential to providing a bridge between strategic vision and operational readiness, to ensure ongoing functional innovation and capability improvement.
About Charles River
Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.
With over 20,000 employees within 110 facilities in over 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world.
At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly worked on 80% of the drugs approved by the U.S. Food and Drug Administration (FDA) in the past five years.
We’re committed to providing benefits that elevate your quality of life. Based on your position these may include: bonus/incentives based on performance, 401K, paid time off, stock purchase program, Health and wellness coverage, employee and family wellbeing support programs, and work life balance flexibility.
Equal Employment Opportunity
Charles River Laboratories is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, veteran or disability status.
It is unlawful in some states (including Massachusetts) to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
If you are interested in applying to Charles River Laboratories and need special assistance or an accommodation due to a disability to complete any forms or to otherwise participate in the resume submission process, please contact a member of our Human Resources team by sending an e-mail message to crrecruitment_US@crl.com. This contact is for accommodation requests for individuals with disabilities only and cannot be used to inquire about the status of applications.
For more information, please visit www.criver.com.
