Offer summary

Qualifications:

Fluency in German (C1/C2 level) and English (B2+ level) is required., Prior experience in customer support or technical support is preferred., Strong problem-solving skills and excellent communication abilities are essential., Basic understanding of HR software or IT systems is a plus..

Key responsabilities:

Provide technical customer support via phone and email to clients using HR software solutions.

Assist customers with troubleshooting and general software inquiries.

Collaborate with internal teams to ensure prompt resolution of technical issues.

Maintain accurate records of customer interactions and support cases.

Job description

Job Title: Client Solutions Consultant (German & English)

Location: Remote Work from Anywhere in Bulgaria

Company Overview: Our client is a leading German HR IT company specializing in software solutions for automated HR services. With a strong customer base in Germany, we are looking for German-speaking professionals to join our team and provide exceptional technical customer support.

Job Type: Full-time, Remote

Working Hours: Monday to Friday, 08:00 - 21:00 (8-hour shifts)

Responsibilities:

Provide technical customer support via phone and email to clients using our HR software solutions.
Assist customers with troubleshooting, login issues, and general software inquiries.
Identify, analyze, and resolve customer problems effectively.
Collaborate with internal teams to ensure prompt resolution of technical issues.
Maintain accurate records of customer interactions and support cases.
Deliver excellent customer service, ensuring customer satisfaction and loyalty.

Requirements:

Fluency in German (C1/C2 level) and English (B2+ level).
Prior experience in customer support, technical support, or a related field is preferred.
Strong problem-solving skills and ability to analyze technical issues.
Excellent communication and interpersonal skills.
Ability to work independently in a remote environment.
Basic understanding of HR software or IT systems is a plus.

Salary & Benefits:

Competitive salary of 3,000 BGN per month.
Rental allowance of 300 BGN for the duration of the contract (rents in Bulgaria typically range from 250 to 400 EUR depending on location).
150 BGN flight reimbursement (can be provided upon arrival or with the first salary).
Real estate administrative assistance to support your relocation.
Comprehensive training program: 6 weeks (2 weeks of product training + 4 weeks of shadowing).

How to Apply: If you are a fluent German speaker with strong communication skills and an interest in HR technology, we would love to hear from you! Please submit your resume and a short cover letter outlining your relevant experience.

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