Offer summary

Qualifications:

At least 2 years of experience as a Veterinary Technician in oncology., Leadership experience in a veterinary environment is preferred., Experience in a contact center environment is preferred., Excellent organizational skills and basic computer knowledge..

Key responsabilities:

Manage the day-to-day operations of the Clinical Communications Department.

Supervise and support team members while fostering a positive work culture.

Conduct new hire training and monitor staff performance.

Act as a liaison between staff and leadership to solve problems and implement solutions.

Job description

Description

Position at PetCure Oncology - Admin

PetCure Oncology is looking for a Manager of Clinical Communications to help lead their team!

Job Summary:

The Clinical Communications Department manager will be responsible for the general management of the PetCure Oncology CCD team, a cloud-based contact center responsible for processing inbound leads and supporting PetCure treatment centers. The responsibilities of this position include managing the team’s day-to-day operations, supervising team members, and partnering with PetCure leadership to effect positive change, growth, and support for PetCure treatment centers. They are actively involved in fostering a positive culture, while ensuring high standards of team members with a commitment to patient and client care.

Responsibilities:

Leading with Your Head

Understanding business, solving problems, and making decisions through inclusive contributions of others

Enforce systems, policies, procedures, and productivity standards.
Oversee day-to-day operations and direct the flow of the daily schedule to maximize operating efficiency.
Supervise, support and work with team members
Perform new hire training
Monitor/Assign/Train all staff on new processes as needed
Manage your time effectively both with clients and while on administrative duties

Leading with Your Heart

Interpersonal aspect of leading with Emotional Intelligence (EQ), effective use of influence, working together constructively and creatively

Maintain a professional and courteous demeanor in challenging/stressful situations.
Discuss and follow through on disciplinary actions with upper management.
Maintain effective employee-management communication and act as a liaison between staff and the leadership team to solve problems and implement solutions.
Attend leadership meetings as required.
Create an inspiring team environment with open communication.
Answer team member questions, facilitate problem-solving, and encourage collaboration.
Monitor and assist staff with work progress, recognizing high performance and rewarding accomplishments.
Maintain employee motivation, structure and set clear team goals.

Leading With Your Hands

Caring, experience, skills, interactions, safety, knowledge

Supervise staff and resolve conflicts with staff/clients
Oversee team members' work for quality and quantity, while reflecting our core values.
Monitor and appraise job performance through employee reviews.
Ensure personnel are properly trained for their positions.
Identify training needs and provide coaching.
Organize and attend regular staff meetings.
Resonsible for staff schedules, including timecards and managing time off requests.
Perform all contact center duties and responsibilities

The art of bringing people together to leverage their skills, talents, and knowledge is to achieve a common purpose

Key Qualifications:

At least 2 years of experience as a Veterinary Technician in oncology

Leadership experience in a veterinary environment is preferred

Experience in a contact center environment is preferred