Offer summary

Qualifications:

At least a high school diploma or equivalent, with college level preferred., Previous experience in BPO and customer service or technical account management., Proficient in MS Office applications and excellent organizational skills., Strong attention to detail and excellent communication skills in English..

Key responsabilities:

Gather and interpret data on customer satisfaction and feedback.

Collect customer feedback from various platforms and perform manual categorization of comments.

Conduct daily reporting and prepare clear summaries in PowerPoint.

Perform market research and product comparisons to identify strengths and weaknesses.

Job description

A Customer Opinion Research Analyst gathers and interprets data on customer satisfaction and customer feedback for the business. As a Customer Opinion Research Analyst, your job duties include collecting customer feedback from multiple sites and platforms, analyzing data, and creating reports in a requested format. Customer Opinion Research Analyst is a role where you efficiently gather customers feedback, you are confident at data gathering, categorization, monitoring, and reporting.

Contract type: Full-Time

Service opening: Mon-Sun: 08:00-17:00

Work mode: remotely: Anywhere nationwide (within Hungary)

Requirements

Main Duties & Responsibilities

• Responsible for reading and manual categorization of customer comments in English

• Searching the Internet for information about software problems

• Daily reporting

• Data analysis and preparation of clear summaries in the PPT

• Market research, product comparison, identifying strengths and weaknesses.

Skills / Attributes Required

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Requirements:

· Highly customer focused.

· Good attention to detail

· Excellent organizational skills

Technical:

· Proficient computer skills are necessary, particularly in utilizing MS Office applications.

Behavioral:

· Working Collaboratively

· Planning & Organizing

· Positive conduct

Qualifications [EDUCATION and/or EXPERIENCE]

· At least High school diploma or equivalent, College level preferred

· Previous experience in BPO and Customer Service and/or technical account

· Have a proven track record demonstrating the skills and qualities outlined in this document.

Languages

Excellent communication skills ((Speech, Written, Reading, Comprehension with the ability to communicate professionally and confidently in English at all levels

Benefits

Transcosmos is proud to offer such a fantastic and unique working environment, built on a successful family culture of ambition, experience and teamwork. We are proud to promote longevity and progression at every level.

To acquire the necessary knowledge we provide a paid training, on which not only your knowledge is expended, but you will get to know your colleagues so that you would feel at home from the beginning.
Competitive salary
Cafeteria
Team building and free time activities
Modern office environment

Work mode: remotely: Anywhere nationwide (within Hungary)

Required profile