Offer summary

Qualifications:

Fluency in Dutch and English, both written and spoken., Strong communication and interpersonal skills., Desire to provide excellent customer service with a positive attitude., Basic computer proficiency and familiarity with customer support software is a plus..

Key responsabilities:

Provide outstanding customer service to Dutch-speaking clients via phone, email, and chat.

Assist customers with inquiries about products, orders, and retail-related issues.

Resolve customer complaints and offer effective solutions.

Document customer interactions and maintain detailed records.

Job description

Patrique Mercier Recruitment is excited to offer an entry-level position as a Dutch Speaking Customer Care representative for our Online Retail Department located in Greece. This opportunity is perfect for those who possess strong communication skills and a passion for providing exceptional customer service!

In this role, you will be the first point of contact for our Dutch-speaking customers, assisting them with inquiries related to online retail products and services. Your primary responsibilities will include addressing customer questions, resolving issues, and ensuring a smooth and enjoyable shopping experience.

Join our team and contribute to a positive customer experience while kick-starting your career in a supportive environment!

Responsibilities

Provide outstanding customer service to Dutch-speaking clients via phone, email, and chat
Assist customers with inquiries about products, orders, and other retail-related issues
Resolve customer complaints and offer effective solutions
Document customer interactions and maintain detailed records
Collaborate with team members to enhance overall service delivery
Engage in training sessions to build your product knowledge and service skills
Stay informed about the latest company products and promotions

Requirements

Fluency in Dutch and English, both written and spoken
No prior experience required; recent graduates are encouraged to apply
Strong communication and interpersonal skills
Desire to provide excellent customer service underpinned by a positive attitude
Willingness to learn and grow in a dynamic environment
Basic computer proficiency and familiarity with customer support software is a plus
Ability to work effectively both independently and as part of a team
Open to exploring a career in the online retail sector

Benefits

Private Health Insurance
Training & Development
Performance Bonus
2 Extra Salaries Per Year
Fully Paid Training
Competitive Salary by Greek standards
Fully Paid Relocation Package ( flight to Athens, transfer and hotel for the first 4 weeks )

Required profile